Telecommunications Product Strategist
7 days ago
Estimated salary: 120,000 PLN - 150,000 PLN per year.
About T-Mobile PolskaT-Mobile Polska is a leading telecommunications company that offers a range of services to its customers. Our mission is to provide innovative solutions that meet the evolving needs of our customers.
Job DescriptionWe are seeking an experienced Digital Product Owner to lead the creation of outstanding user experiences by optimizing sales and service processes in the telecommunications sector with focus on FTTH and TV products.
This role offers you the opportunity to make a real impact, with a strong focus on delivering exceptional business outcomes and customer satisfaction. You will oversee sales journeys across remote and direct channels, using technology to improve process quality and efficiency.
You will work closely with business and central teams to drive customer-centric solutions, lead continuous improvements and ensure our platforms consistently meet and exceed user and market expectations.
Responsibilities- Work closely with performance and business teams to ensure smooth sales processes from offer presentation to delivery and service activation
- Conduct training and presentations to educate stakeholders on key elements of sales workflows
- Manage end-to-end sales processes, including initiating and monitoring changes to ensure consistency and effectiveness NPS (Net Promoter Score)
- Create and implement a business roadmap for eCommerce tools, using WSJF to prioritize initiatives
- Continuously improve sales processes to enhance efficiency and customer experience
- Managing product backlog
- Communication skills
We offer a comprehensive benefits package, including:
- Private healthcare
- Sport subscription
- Free coffee
- Mobile phone
- Free parking
- No dress code
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