IT Support Specialist with Advanced SQL Expertise

8 hours ago


Kraków Katowice Rzeszów Łódź Warszawa, Czech Republic GGS IT Consulting Full time

At GGS IT Consulting, we're committed to revolutionizing the way organizations work through Automation.

We help our clients eliminate manual processes, streamline workflows, and drive measurable business results. Our advanced software technology and proven methodologies accelerate operational efficiency, reduce costs, and enable data-driven decision-making.

About the Role

We're seeking a highly motivated and self-driven Senior Support Specialist with expertise in SQL to join our multinational IT Support Team for international projects.

The successful candidate will be responsible for leading the resolution of complex technical queries, providing clear communication of solutions to clients, and ensuring compliance with departmental standards.

Key Responsibilities
  • Advanced case triage and efficient resolution of escalated issues
  • Monitoring and adherence to Service Level Agreements (SLAs) for high-priority cases
  • Gathering and analyzing detailed information and data from clients
  • Taking ownership of service requests and prioritizing tasks within agreed SLAs
  • Conducting and facilitating client meetings/calls
Requirements

To succeed in this role, you'll need:

  • Proven experience in troubleshooting and working with SQL at an advanced level
  • Strong expertise in writing and optimizing complex SQL queries
  • Demonstrated analytical thinking and problem-solving skills
  • A structured approach to work and ability to perform effectively under pressure
  • Excellent communication and interpersonal skills
  • Proficiency in English at a minimum B2 level
  • Strong time management and organizational skills
  • Experience in mentoring or leading teams is highly desirable
Benefits

We offer a range of benefits to support your growth and well-being:

  • Sport subscription
  • Private healthcare
  • Flat structure and small teams
  • International projects
  • Subsidized English classes
  • Free coffee and parking
  • Startup atmosphere and no dress code
  • Free breakfast and in-house trainings
  • Bike parking and shower facilities
  • Free snacks and beverages
Tools and Technologies

You'll have the opportunity to work with:

  • Jira
  • SQL Server
  • SSRS
  • SSIS
  • ITIL


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