Dedicated Customer Care Professional Wanted
5 days ago
Job Description:
">We are seeking a dedicated and skilled professional to manage customer inquiries via phone and email. As a key member of our customer service team, you will be responsible for delivering exceptional service, resolving issues promptly, and maintaining strong relationships with customers.
">Key Responsibilities:
">- ">
- Troubleshoot complex problems and provide timely solutions.">
- Build and maintain positive relationships with customers through effective communication and active listening skills.">
- Collaborate with internal teams to ensure seamless case resolution and process improvements.">
- Maintain accurate and up-to-date records of customer interactions.">
- Identify recurring issues and contribute to knowledge base updates and process enhancements.">
Required Skills and Qualifications:
">- ">
- Advanced level of English and Dutch language proficiency, with excellent written and verbal communication skills.">
- Strong customer service and communication skills, with ability to work effectively in a fast-paced environment.">
- 1-2 years of international contact center experience, preferably in a similar role.">
- Proficient in Microsoft Office tools, including Excel, Word, and PowerPoint.">
Benefits:
">- ">
- Competitive salary and benefits package.">
- Opportunities for career growth and professional development.">
- A range of flexible working options, including remote work and hybrid schedules.">
- Access to training and development programs, including certification opportunities.">
- A collaborative and supportive work environment.">
About Us:
">As a global leader in partnering with companies, we strive to deliver innovative solutions that drive business success. We value diversity and inclusion, ensuring fairness in all employment practices.
">We offer a range of perks and benefits, including private medical care, life insurance, and access to over 70 training tracks with certification opportunities. Our hybrid working model allows you to work from a modern office or from home, and we offer a range of flexible benefits and perks.
">What You'll Love About Working Here:
">- ">
- Practical benefits: private medical care with Medicover, life insurance, and options on our NAIS benefit platform.">
- Enjoy a hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package.">
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform.">
- Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.">
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