Customer Service Operations Specialist @ Orienta Hungary Kft.

5 days ago


Budapest, Budapest, Czech Republic Orienta Hungary Kft. Full time

At Orienta Hungary Kft., we are seeking a skilled Customer Service Operations Specialist to join our team.

We offer a unique opportunity for you to work with a leading enterprise providing innovative technological solutions in waste management, selective collection, and return systems. Our company emphasizes sustainability and environmentally friendly solutions, making this an exciting role for those passionate about making a difference.

About the Role

This is a key position responsible for ensuring seamless customer service operations. The ideal candidate will have experience in technical fields and proficiency in MS Office at a user level. Excellent communication skills, both verbal and written, are essential for this role. Precision, accuracy, and dynamic work performance are also highly valued.

  • Receiving and recording incoming fault reports
  • Remote troubleshooting and providing guidance to customers
  • Organizing repair work and coordinating the service team
  • Notifying the service team and creating work orders
  • Monitoring the troubleshooting process and maintaining continuous communication with stakeholders
  • Performing other administrative tasks
  • Maintaining contact with customers and fostering customer relationships

To excel in this role, you should possess:

  • Enterprise resource planning skills
  • Proficiency in MS Office

Beyond the required qualifications, we offer a comprehensive benefits package that includes:

  • Sport subscription
  • Private healthcare
  • Cafeteria
  • Free coffee
  • A modern office space
Our Company Culture

At Orienta Hungary Kft., we prioritize a collaborative and supportive environment. We believe in flat organizational hierarchies and open communication. Our employees' satisfaction is crucial to us, and we regularly conduct surveys to ensure we're meeting their needs. Join our team and be part of a culture built on mutual respect, trust, and inclusivity.



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