IT Support Specialist
1 week ago
About the Job
We are seeking a motivated and detail-oriented IT Support Specialist to join our IT Services & Technology team at Falck Digital Technology Poland Sp. z o.o. as a Student Assistant.
As a Student Assistant, you will be responsible for assisting in daily operational support to current and upcoming activities within the ITIL framework area. This includes proactive monitoring checks for 6 ITIL processes, gathering feedback from multiple stakeholders, combining data from multiple sources into one knowledgebase, historical trends analysis, and documentation revision and update.
Key Responsibilities
- Support the IT Service Integration area with daily operational tasks.
- Perform proactive checks for 6 ITIL processes.
- Gather feedback from multiple stakeholders.
- Combine data from multiple sources into one knowledgebase.
- Analyze historical trends.
- Update documentation.
Requirements
- Student of IT or Economics interested in working with data.
- Skills in Microsoft Excel.
- Strong communication skillset.
- Good English, both written and oral.
- Attention to detail.
- Willingness to learn.
- Possibility to work in the office.
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