Salesforce Customer Support Specialist
3 weeks ago
Full Circle Insights is seeking a highly skilled Salesforce Customer Support Specialist to join our team. As a key member of our customer success team, you will be responsible for providing exceptional support and guidance to our clients, ensuring they achieve their business goals and objectives.
Key Responsibilities- Provide timely and effective support to clients via phone, email, and chat, addressing their technical and business-related inquiries and issues.
- Collaborate with internal teams to resolve complex technical issues and provide solutions that meet client needs.
- Develop and deliver training programs to empower clients with the knowledge and skills needed to maximize the value of our solutions.
- Work closely with clients to understand their unique requirements and provide tailored solutions to meet their business needs.
- Monitor client performance and identify opportunities for improvement to enhance client value over time.
- Anticipate and mitigate potential risks and obstacles that may impact client satisfaction or renewal success.
- Active Salesforce certification - Salesforce Administrator - and relevant experience.
- Ability to understand Marketing Operations requirements.
- High emotional intelligence with an analytical, detail-oriented mindset.
- Extensive experience across the Salesforce product suite.
- Proficiency and comfort working with Salesforce reports and dashboards.
- Proven ability to design, optimize, and integrate business processes across systems.
- Salesforce declarative development experience.
- Genuine interest in helping clients succeed.
- Clear, precise communication and active listening skills.
- Willingness to build a consultative skillset.
- Proficiency in written and spoken English.
Preferred Qualifications:
- Active Salesforce certification - Advanced Salesforce Administrator or/and Sales Cloud Consultant.
- 2+ years of experience in marketing operations systems.
- Experience with customer success/support.
- Familiarity with the Salesforce data loader.
- Knowledge of marketing automation programs.
- Experience using Amazon Web Services (AWS).
At Full Circle Insights, we value transparency, building bridges, and taking action. We encourage creativity, innovation, teamwork, accountability, and results-driven thinking. If you're passionate about delivering exceptional customer support and success, we'd love to hear from you.
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