Customer Support Specialist

2 weeks ago


Warszawa, Mazovia, Czech Republic XTB Full time

We are seeking a highly skilled Customer Support Specialist with native or near-native proficiency in Slovak to join our team at XTB. The successful candidate will provide exceptional customer service, resolving issues promptly and efficiently, while building strong relationships with clients.

About the Role
  • Provide support to Czech/Slovak clients via phone, email, and chat, ensuring timely resolution of their queries and complaints.
  • Maintain accurate records of client interactions using our CRM system.
  • Collaborate with external branches and internal departments to address client concerns and improve overall satisfaction.
Requirements
  • Native or near-native proficiency in Slovak language.
  • Excellent knowledge of English language is a must.
  • Higher education (may be in the final year) or relevant work experience.
  • Prior experience in a customer-facing role is desirable.
What We Offer
  • A competitive salary range of $30,000 - $40,000 per annum, commensurate with experience.
  • Full-time employment agreement.
  • Hybrid working arrangement (2 days in-office, 3 days remote).
  • Ongoing training and development opportunities.
  • A dynamic, multinational work environment.
Perks and Benefits
  • Modern office facilities.
  • Free beverages and snacks.
  • Canteen and bike parking.
  • Playroom and social events.
  • Flat structure and small teams.


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