Customer Support Specialist with Arabic and English Proficiency

4 days ago


Warszawa, Mazovia, Czech Republic XTB Full time
Arabic and English Speaking Customer Support Specialist

We are seeking a highly skilled Customer Support Specialist with excellent Arabic and English language proficiency to join our team at XTB. As a valued member of our customer support team, you will be responsible for providing exceptional customer service, resolving issues in a timely manner, and ensuring high levels of customer satisfaction.

About the Role
  • Provide explanations in relation to customer complaints via phone or written communication
  • Work with the CRM system to verify and complete clients' data
  • Cooperate with external XTB branches and internal departments
  • Translate information from English to Arabic and from Arabic to English
Requirements
  • Higher education (IV or V year student)
  • Background or experience in economics or financial services is a plus
  • Previous experience in a customer service role is desirable
  • Excellent spoken and written Arabic language skills required
  • Proficiency level in English language required
  • Responsibility and ability to multitask, prioritize, and close tasks quickly
  • Strong communication, interpersonal, and negotiation skills
  • Good knowledge of MS Office
  • Knowledge of financial markets and XTB's core business is an advantage
What We Offer
  • Full-time employment agreement
  • Great learning opportunity in cooperation with multinational units of the company
  • All the required tools and training to be successful
  • Work in an internationally known company with a well-recognized brand
  • Young, professional, dynamic team and multinational environment
Benefits
  • Private healthcare
  • Group insurance
  • Modern office
  • Languages e-Learning Platform
  • Day off for birthday
  • Training budget
  • Additional day off for parents
  • Multisport and Benefit Platform

The estimated salary for this role is around $45,000 - $60,000 per annum, depending on experience and qualifications. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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