Customer Success Engineer
1 week ago
We are seeking a highly skilled Customer Success Engineer to join our team at Avenga. As a key member of our customer-facing team, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance.
Key Responsibilities:
- Resolve platform-related questions through live chat, tickets, and customer calls
- Guide, mentor, and develop Customer Success Engineers to enhance their platform knowledge
- Provide training and documentation for team members
- Improve existing documentation to enable customer self-service
- Hand on-call emergency tickets
- Act as the primary communicator during incidents
- Proactively identify and report potential issues
- Lead technical calls with customers when necessary
- Assist internal teams with their questions
- Collaborate with Product & Engineering to advocate for process and platform improvements
- Contribute to process improvements and workflows
- Research and provide information for platform bugs and feature requests
- Report and document well-researched solutions for advanced questions
- Identify the need for additional tools
- Participate in the CSE on-call rotation
Requirements:
- PHP
- Script
- WordPress
- Analytical skills
- MySQL
- Git
- Drupal
What We Offer:
- Sport subscription
- Private healthcare
- Flat structure
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