Customer Success Engineer

1 week ago


Remote, Czech Republic Avenga Full time
Customer Success Engineer

We are seeking a highly skilled Customer Success Engineer to join our team at Avenga. As a key member of our customer-facing team, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance.

Key Responsibilities:

  • Resolve platform-related questions through live chat, tickets, and customer calls
  • Guide, mentor, and develop Customer Success Engineers to enhance their platform knowledge
  • Provide training and documentation for team members
  • Improve existing documentation to enable customer self-service
  • Hand on-call emergency tickets
  • Act as the primary communicator during incidents
  • Proactively identify and report potential issues
  • Lead technical calls with customers when necessary
  • Assist internal teams with their questions
  • Collaborate with Product & Engineering to advocate for process and platform improvements
  • Contribute to process improvements and workflows
  • Research and provide information for platform bugs and feature requests
  • Report and document well-researched solutions for advanced questions
  • Identify the need for additional tools
  • Participate in the CSE on-call rotation

Requirements:

  • PHP
  • Script
  • WordPress
  • Analytical skills
  • MySQL
  • Git
  • Drupal

What We Offer:

  • Sport subscription
  • Private healthcare
  • Flat structure


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