Customer Success Manager

1 week ago


Remote, Czech Republic AVENGA Full time
  1. 5 Years of Experience in Business Analysis and Business Process Automation. Also experience in a large, global IT organization. 
  2. Good knowledge of one or more Automation Platforms including Robotic Process Automation (RPA), Digital Process Automation (e.g. Pega), Low-code enablement application (e.g. Outsystems) and Cognitive Capabilities using AI and ML technologies.
  3. Ability to translate client needs into solutions and functional requirements.
  4. Proven ability to work in cross-functional teams towards mutual success.
  5. Great communication skills with good analytical skills and problem solving mindset.
  6. Able to follow up with external teams to drive action items to completion.
  7. Self-confidence and experience in a business-facing role.
  8. Extensive knowledge and experience in the competence area and broad IT skills
  9. Good written and spoken English, very high communication skills 
  10. International, goal-oriented and strategic thinking, experience working in regulated and validated environments.

A Customer Success Manager:

  • Owns business and business domain engagements (e.g. with Product Development customers and the PD Automation Hub, or with Diagnostics Commercial customers)
  • Ensures that business domains fund projects to build automation applications
  • Works as an IT Partner and Product (Business) Analyst with business customers to address problems by using ARAD Products
  • Assesses new business customer ideas by analysing initial needs working with Business Domain Product Managers, Business Analysts and their ADH team members
  • Determines the scope of services, specifying options and Platforms to meet the needs
  • Directs customers to business domains and Application Delivery Hubs for professionally- coded solutions such as Digital and Robotic Process Automation, and Rapid App Development Products
  • Transfers qualified leads to business domains and their Application Delivery partners
  • Helps customers get started with self-service products such as Conversational AI, Now Modern Apps and AppSheets
  • Communicates with Platform team members to verify product features to meet customer demand and support lighthouse projects to investigate new solutions, e.g. Monday.com
,[As a Customer Success Manager, you speak to business domains and business customers to raise awareness and generate interest in the Automation & Rapid Application Development (ARAD) capabilities. You partner with business colleagues to build relationships with business functions. You engage jointly with Business Domains and their Application Delivery Hubs (ADHs) to identify business needs and address business challenges with our ARAD Products., The Customer Success Manager discovers business challenges, generates ideas to resolve them, positions our capabilities and helps assess the Foundational products that would address them. They share customer feedback with Platform Product Managers to enhance our products and offer new features of the Platforms. They work with Platform Product Teams, and their Product Owners and Product Managers in both Foundational and Business Domains., They are members of the Customer & Platform Success team within the Automation & Rapid Application Development area under Enterprise Platforms in the Foundational Domain.] Requirements: Business analysis, Use cases, User stories, Design Thinking, Design sprint, Design process, Communication skills, English, UML, BPMN, SQL Tools: Agile, Scrum. Additionally: Sport subscription, Private healthcare, International projects.

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