Customer Success Manager
1 week ago
- 5 Years of Experience in Business Analysis and Business Process Automation. Also experience in a large, global IT organization.
- Good knowledge of one or more Automation Platforms including Robotic Process Automation (RPA), Digital Process Automation (e.g. Pega), Low-code enablement application (e.g. Outsystems) and Cognitive Capabilities using AI and ML technologies.
- Ability to translate client needs into solutions and functional requirements.
- Proven ability to work in cross-functional teams towards mutual success.
- Great communication skills with good analytical skills and problem solving mindset.
- Able to follow up with external teams to drive action items to completion.
- Self-confidence and experience in a business-facing role.
- Extensive knowledge and experience in the competence area and broad IT skills
- Good written and spoken English, very high communication skills
- International, goal-oriented and strategic thinking, experience working in regulated and validated environments.
A Customer Success Manager:
- Owns business and business domain engagements (e.g. with Product Development customers and the PD Automation Hub, or with Diagnostics Commercial customers)
- Ensures that business domains fund projects to build automation applications
- Works as an IT Partner and Product (Business) Analyst with business customers to address problems by using ARAD Products
- Assesses new business customer ideas by analysing initial needs working with Business Domain Product Managers, Business Analysts and their ADH team members
- Determines the scope of services, specifying options and Platforms to meet the needs
- Directs customers to business domains and Application Delivery Hubs for professionally- coded solutions such as Digital and Robotic Process Automation, and Rapid App Development Products
- Transfers qualified leads to business domains and their Application Delivery partners
- Helps customers get started with self-service products such as Conversational AI, Now Modern Apps and AppSheets
- Communicates with Platform team members to verify product features to meet customer demand and support lighthouse projects to investigate new solutions, e.g. Monday.com
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