Customer Experience Manager

7 days ago


Remote, Czech Republic DNA325 Full time
Customer Experience Manager

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at DNA325. As a key member of our Customer Success Team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

About the Role
  • Develop and implement customer experience strategies to drive customer satisfaction and loyalty
  • Collaborate with cross-functional teams to identify and prioritize customer needs and pain points
  • Analyze customer feedback and data to inform business decisions and drive process improvements
  • Design and deliver training programs to enhance customer-facing skills and knowledge
  • Work closely with customers to understand their needs and preferences, and develop tailored solutions to meet their expectations
Requirements
  • Proven experience in customer experience management or a related field
  • Excellent communication and interpersonal skills
  • Ability to analyze complex data and develop actionable insights
  • Strong problem-solving and critical thinking skills
  • Fluency in German and English (additional languages a plus)
What We Offer
  • Flexible working hours and remote work options
  • A dynamic and innovative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A collaborative and supportive team culture


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