Customer Success Representative

7 days ago


Remote Gdańsk, Czech Republic GetResponse S.A. Full time
About the Role

We are seeking a highly skilled Customer Success Advisor to join our team at GetResponse S.A. As a Customer Success Advisor, you will be responsible for addressing customer inquiries and issues via chat and email, supporting our valued clients in achieving their business goals.

You will work closely with our customers to understand their needs and provide tailored solutions to meet their expectations. Your excellent communication skills, technical background, and ability to handle multiple interactions simultaneously will make you an ideal fit for this role.

We offer a dynamic and meaningful work environment, where you will have the opportunity to grow and develop your skills. Our team is made up of 350+ fantastic individuals working in distributed locations, and we are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board.

Responsibilities
  • Respond to customer inquiries and issues via chat and email
  • Support customers in achieving their business goals
  • Work closely with customers to understand their needs and provide tailored solutions
  • Handle multiple interactions simultaneously
  • Collaborate with our IT and management teams to resolve customer issues
  • Conduct onboarding calls with customers
  • Help customers build successful businesses
Requirements
  • Excellent communication skills
  • Technical background
  • Ability to handle multiple interactions simultaneously
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer
  • Home office set up with a one-time bonus for a maximum of 1000 PLN (or equivalent)
  • Private medical care for employees and their family members
  • Employee referral program with up to 10,000 PLN for recommending a friend
  • Corporate life insurance
  • Employee pension program (PPE)
  • Wellbeing and mental health culture with mental health helpline, sport card, yoga classes, etc.
  • Modern equipment, including MacBooks
  • Language classes
  • Internal initiatives like webinars, knowledge sharing sessions, and more
Our Recruitment Process

We follow a fully remote online recruitment process, which includes:

  • Review stage: We'll check your resumé/CV to screen for various criteria and match your talents with opportunities.
  • One-way video interview: We'll send you a link to the video interview to verify your level of English and technical acumen.
  • Phone interview: We'd like to get to know you, and vice versa. Let us know why you want to join our team and why you'd be a great fit with us.
  • Task: Show off your skills We'll ask you to complete a brief task. We'll suit it to fit your skills and your calendar.
  • Online meeting: Tell us all about your experience, knowledge, and successes. Meet your future manager and see what's in store for you.
  • Offer: If you have what it takes, accept our offer and welcome aboard Join our team and be in great company


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