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SMB Renewal Program Lead

3 weeks ago

Kraków, Lesser Poland, Czech Republic Keepit Full time

We are seeking a skilled SMB Renewal Assistant to join our Customer Success team at Keepit. In this role, you will be responsible for managing the renewals lifecycle end-to-end for our SMB segment, including initial outreach, contract management, and negotiations.

Key Responsibilities
  • Owning, driving, and leading the renewal management process for the entire SMB segment (~200 customers)
  • Engaging key stakeholders in identifying contract requirements and resolving potential roadblocks to ensure an on-time close
  • Managing contracts, negotiations, billing, legal, and financial questions internally and externally for the customer
  • Crafting proposals, negotiating terms, and navigating procurement in collaboration with our Finance and Legal teams
Requirements
  • Customer relationship management
  • Backup and data protection experience
  • SaaS expertise
  • Familiarity with Salesforce
Benefits
  • A dynamic and evolving sales culture
  • A high-energy work environment that fosters growth and development
  • Opportunities to expand your skill set and develop your career
  • Inclusion, internal mobility, and career growth opportunities
  • Umowa o pracę employment contract
  • 4 additional working days of vacation leave per full calendar year
  • Health and Life Insurance
  • 3 days of internal sick leave without a doctor`s note
  • Employee Capital Plan (PPK)
  • Multisport card compensation
  • Full or partial coverage of professional training sessions, meetups, etc
  • English-speaking club with native speakers
  • Cosy office in Krakow city centre (Długa, 72) with beverages, fruit, and cookies
  • Winter and summer parties, events, team-buildings
About Us

Keepit is a quickly growing company in a developing space. We are passionate about inclusion, internal mobility, and career growth. Our work environment is one where ambition thrives, and so will you.