Database Support Expert with SQL

2 days ago


Kraków Katowice Rzeszów Łódź Warszawa, Czech Republic GGS IT Consulting Full time
About GGS IT Consulting

GGS IT Consulting empowers organizations to streamline processes, enhance operational efficiency, and drive measurable business outcomes through automation. Leveraging cutting-edge software technology and proven methodologies, our team accelerates data-driven decision-making and reduces costs.

Our clients worldwide trust us to transform their work environments, unlocking sustainable growth and a competitive edge.

We invite you to be part of this journey.

About the Role

The IT Support Team is responsible for delivering exceptional support services to global business clients and ensuring seamless data integration into client platforms.

This role involves leading the resolution of complex technical queries, providing clear communication of solutions to clients, and handling advanced case triage to ensure efficient issue resolution.

Key Responsibilities:

  • Lead the resolution of complex technical queries and provide clear communication of solutions to clients on a daily basis
  • Handle advanced case triage and efficiently resolve escalated issues in the queue and case tracking system, ensuring compliance with departmental standards
  • Monitor and ensure adherence to Service Level Agreements (SLAs) for high-priority cases
  • Gather and analyze detailed information and data from clients to resolve issues or prepare well-documented handovers to the development team
  • Take ownership of service requests, prioritize tasks, and ensure timely resolution within agreed SLAs
  • Conduct and facilitate client meetings/calls, offering expert insights and fostering strong client relationships
  • Mentor and guide junior support team members to enhance overall team performance
Requirements

To succeed in this role, you will need:

  • Proficiency in SQL
  • Familiarity with Microsoft tools
  • Experience with Jira
  • English proficiency at a B2 level
  • Knowledge of SQL Server, SSRS, and SSIS
  • Familiarity with ITIL
What We Offer

At GGS IT Consulting, we value our employees and offer a range of benefits, including:

  • Sport subscription
  • Private healthcare
  • Flat structure
  • Small teams
  • International projects
  • Subsidized English classes
  • Free coffee and parking
  • Startup atmosphere
  • No dress code
  • Free breakfast and snacks
  • In-house trainings and bike parking


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