Technical Support Specialist for Asana API Integration

4 days ago


Warszawa, Mazovia, Czech Republic Asana Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at Asana. This role will focus on providing expert support for customers integrating with our API, ensuring seamless experiences and resolving technical challenges.

Key Responsibilities
  • API Troubleshooting: Provide timely and effective support to customers experiencing issues with our API, leveraging expertise in REST API fundamentals and troubleshooting techniques.
  • Developer Support: Collaborate with developers through email, community forums, and live chat to ensure they can successfully integrate with our platform, offering guidance on API usage and best practices.
  • Collaboration with R&D Teams: Work closely with Research & Development teams to understand our API and influence improvements based on customer feedback, ensuring continuous enhancements and optimizations.
  • Documentation and Knowledge Sharing: Update developer documentation to reflect changes and updates to our API, facilitating knowledge sharing and onboarding new customers.
Requirements and Qualifications

To succeed in this role, you will need:

  • Strong Understanding of REST API Fundamentals: Familiarity with HTTP methods, JSON, pagination, query parameters, request bodies/responses, and ability to apply this knowledge in troubleshooting and supporting API-related issues.
  • Programming Skills: Proficiency in JavaScript or Python, with experience writing and debugging scripts to interact with APIs.
  • Communication and Collaboration: Excellent verbal and written communication skills, with ability to explain technical concepts to both technical and non-technical audiences, and work collaboratively with cross-functional teams.
  • Certifications and Experience: 2+ years of experience in technical support, developer support, application development, or related roles; understanding of OAuth concepts and authentication protocols, basic Git proficiency, familiarity with webhooks and event-driven architectures, experience working with command-line tools and Linux/Unix navigation.
Benefits and Perks

At Asana, we offer a comprehensive compensation package that includes:

  • Competitive Salary: A generous salary range reflecting the value you create relative to the market value of your role.
  • Benefits and Perks: Private healthcare, mental health care, sport subscription, training budget, coaching, long-term savings or retirement plans, international projects, free coffee, canteen, modern office, no dress code, in-house trainings, in-office culinary options, bike parking, shower, free snacks, free beverages, free lunch, startup atmosphere, free breakfast.
About Us

Asana is a leading platform helping teams orchestrate their work, from small projects to strategic initiatives. We're committed to building technology that drives positive change in the world and fostering a culture where everyone feels valued and respected.



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