Order Management Specialist with Dutch
3 weeks ago
We are seeking a highly skilled Order Management Specialist with Dutch language proficiency to join our team. As a key member of our team, you will be responsible for managing customer accounts, reviewing contracts, and entering orders into our SAP system.
As an Order Management Specialist, you will be the primary point of contact for customers, handling a variety of pre-sales and post-sales service functions. You will also be responsible for accelerating or prioritizing orders upon request, handling requests for quotations, processing customer returns, and investigating credit and debit inquiries.
Key Responsibilities:
- Act as the main point of contact for customers on a daily basis
- Review contracts for orders and schedules, and enter them into the SAP system
- Accelerate or prioritize orders upon request
- Handle requests for quotations
- Process customer returns
- Investigate credit and debit inquiries, and issue credit/debit as needed
- Conduct regular reviews with your account base to discuss on-time delivery, backlog, and other support issues
- Review, act on, and issue all relevant order-related reports
- Address technical inquiries from customers by utilizing the intranet technical reference and providing alternative solutions using available resources
- Proactively follow up on quotations
Requirements:
- Previous experience in Customer Service
- Fluency in Dutch and ability to communicate in English
- Good time management and ability to prioritize tasks
- Organized, independent, and proactive approach
- Problem-solving skills and negotiating skills
- Good team player and dedicated
- Service-minded and goal-orientated
We offer a comprehensive training program to ensure your success in this role, as well as opportunities for professional development in an international environment. You will be part of a truly awesome team in a well-located office in Łódź, with a great atmosphere and comfortable working conditions.
Our recruitment process includes a short interview with an Antal Consultant, an interview with HR, German language verification, an interview with HR & Hiring Manager, and employment.
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Łódź, Łódź Voivodeship, Czech Republic Antal Sp. z.o.o. Full timeJob DescriptionWe are seeking a highly skilled and experienced Order Management Specialist with Dutch fluency to join our team at Antal Sp. z.o.o. in Łódź. As an Order Management Specialist, you will be responsible for managing customer accounts, reviewing contracts, and entering orders into the SAP system.Key Responsibilities:Manage customer accounts and...
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