Business Support Chat Specialist

4 weeks ago


Prague, Hlavní město Praha, Czech Republic ManpowerGroup s.r.o. Full time
Job Description

We are seeking a skilled Chat Specialist to provide business support to our client, a leading enterprise application software company. As a key member of our team, you will be responsible for assisting internal customers with business applications, processes, and deals at a global level.

Key Responsibilities:
  • Assist internal customers with business applications, processes, and deals at a global level
  • Handle inquiries by detecting problems, defining them, troubleshooting, and identifying resolutions
  • Communicate with internal customers primarily through a chat tool and remote access tool
  • Prioritize issues and de-escalate challenging situations
  • Ensure internal customer satisfaction through effective communication and application of best practices
  • Collaborate with Chat Unit colleagues in Prague and international teams to share best practices and knowledge
Requirements:
  • Superior communication skills
  • General familiarity with common IT tools, including MS Office and chat tools
  • Fluent English is a must; any other language is a plus
  • An inquisitive mindset and ability to learn quickly
  • Ability to guide clients through challenging situations and prioritize
  • Experience in customer service or other customer-facing roles is a plus
  • Ability to use CRM systems is a plus
What We Offer:
  • Comprehensive training to ensure a smooth start
  • 5 weeks of holidays and 6 sick days per year
  • Option to work from home two days a week
  • Meal vouchers
  • A monthly Cafeteria budget
  • Salary compensation for up to 15 days of sickness per year
  • Multisport card at favorable terms
Required Languages:
  • Czech


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