Business Support Chat Specialist
4 weeks ago
We are seeking a skilled Chat Specialist to provide business support to our client, a leading enterprise application software company. As a key member of our team, you will be responsible for assisting internal customers with business applications, processes, and deals at a global level.
Key Responsibilities:- Assist internal customers with business applications, processes, and deals at a global level
- Handle inquiries by detecting problems, defining them, troubleshooting, and identifying resolutions
- Communicate with internal customers primarily through a chat tool and remote access tool
- Prioritize issues and de-escalate challenging situations
- Ensure internal customer satisfaction through effective communication and application of best practices
- Collaborate with Chat Unit colleagues in Prague and international teams to share best practices and knowledge
- Superior communication skills
- General familiarity with common IT tools, including MS Office and chat tools
- Fluent English is a must; any other language is a plus
- An inquisitive mindset and ability to learn quickly
- Ability to guide clients through challenging situations and prioritize
- Experience in customer service or other customer-facing roles is a plus
- Ability to use CRM systems is a plus
- Comprehensive training to ensure a smooth start
- 5 weeks of holidays and 6 sick days per year
- Option to work from home two days a week
- Meal vouchers
- A monthly Cafeteria budget
- Salary compensation for up to 15 days of sickness per year
- Multisport card at favorable terms
- Czech
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