Customer Support Expert

4 weeks ago


Prague, Hlavní město Praha, Czech Republic SmartResearch s.r.o. Full time
{"h2":"About the Role"}
  • As a Customer Support Specialist at SmartResearch s.r.o., you will be responsible for providing top-notch technical and information support services to our clients.
Key Responsibilities
  • Respond to user inquiries and resolve issues in a timely and accurate manner.
  • Process requests via online chat and email, ensuring prompt and effective communication.
  • Verify data and provide accurate information to clients.
  • Prepare and submit reports as required.
Requirements
  • Strong communication skills, with the ability to articulate complex ideas clearly.
  • Experience in client-facing roles, with a proven track record of effective communication.
  • Availability to work night shifts, as required.
  • Fluency in English, with Russian language skills an asset.
  • Ability to work independently, with a high level of stress resistance and punctuality.
  • Capacity to analyze situations, make informed decisions, and express thoughts logically.
  • Team player with a strong focus on achieving results.
What We Offer
  • Paid initial training to ensure your success in the role.
  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • Scheduled working hours in a modern office environment.
  • Access to sports remuneration, corporate events, and on-site refreshments.
Language Requirements
  • English (active)
Benefits
  • Bonuses and incentives
  • Training and development opportunities
  • Corporate events and team-building activities
  • On-site refreshments and amenities


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