Customer Success Manager @

4 days ago

Remote Warszawa, Czech Republic Mindbox S.A. Full time
Degree level qualification, preferably in a technical subject, or equivalent experienceExcellent written and verbal communication skills are essentialExtensive experience in a CSM equivalent roleExperience in a high pressure, customer facing roleProven track record in building positive relationships with clientsExperience in a technical industry; preferably IT, telecommunications or data centresMust be able to travel both domestically and internationally

Creating an inspiring place to thrive for the talented, we use their expertise and courage to introduce the technology of the future into your business. - This is the foundation of Mindbox and the goal of our business and technology journey. We operate and develop in four areas:

 Autonomous Enterprise - automation of business processes using RPA, OCR, and AI.

Business Managment Systems ERP - we implement, adapt, optimize, and maintain flexible, safe, and open ERP of production and distribution companies worldwide.

Talent Network - we provide access to the best specialists.

 Modern Architecture - we build integrated, sustainable, and open CI / CD environments based on containers enabling safe and more frequent delivery of proven changes in the application code.

We treat technology as a tool to achieve a goal. Thanks to our consultants' reliability and proactive approach, initial projects usually become long-term cooperation. For over 16 years, it has provided various services to support clients in digital transformation.

#LI-Remote

We offer:

We are open to the employment form according to your preferences Work with experienced and engaged team, willing to learn, share knowledge and open for growth and new ideas Remote working system Mindbox is a dynamically growing IT company, but still not a large one – everybody can have a real impact on where we are going nextWe invest in developing skills and abilities of our employeesWe have attractive benefits and provide all the tools required for work f.e. computerInterpolska Health Care, Multisport, Warta Insurance, training platform (Sages)  ,[Supporting GAM accounts – large MRR and multi-country deployments, Managing new and existing complex client installations, working cross functionally to deliver services, Leading internal collaboration sessions to ensure quality assurance and control during the planning and implementation, Responsible for owning and resolving a wide range of standard and non-standard client requests and account issues, Independently proposing, developing and leading cross functional solutions to solve highly complex or non-standard client requests with minimal guidance, Understanding clients' global footprint and contractual agreements, Promoting and ensuring contract adherence, Collaborating with existing clients to gather and understand clients' requirements for add-on services, Professionally interacting with clients, building strong relationships, Educating and orienting clients in company's policies and procedures and client facing support and ordering systems, Conducting client meetings and Quarterly Business Reviews, preparing reports and presentations as needed, Providing international project management leadership, Creating and presenting executive summaries at the end of each client project highlighting key contributors, lessons learned and applied and successes, Developing and maintaining expertise on company's products and services and demonstrates knowledge of data centres including tour certifications as appropriate, Developing and building strong relationships with Sales, Operations and other cross functional teams, Collaborating with Marketing to identify potential clients for case studies for the company, Providing client representation and participation on advisory boards and internal corporate initiatives that may impact clients, Providing coverage for Manager when required, Mentoring, guiding and escalating items for CSMs on Manager's behalf] Requirements: Additionally: Sport subscription, Private healthcare, International projects, Free coffee.

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