Sales Support Specialist International

About us

Packeta Group is a partner for modern delivery – fast, convenient, and sustainable. We are one of the fastest-growing players in logistics and technology in Central and Eastern Europe. Our network of pick-up points and smart technologies connects thousands of e-shops and customers around the world. With millions of parcels delivered every year, we're changing the way people shop and send goods – simply, reliably, and with a focus on the future.

Join us and help transform the world of delivery – through international trade, global partnerships, and expansion into new markets.

Our Team

Business opportunities know no borders – and neither do we. In the International Sales team, we're expanding Packeta across global markets. We build partnerships that transcend language and cultural barriers. We're a team that understands local needs while keeping sight of the bigger picture.

We're looking for a new colleague with a strong business instinct, international perspective, and the ambition to grow in a dynamic environment.

Who are we looking for?

We're looking for a proactive and reliable Sales Support Specialist to join our International Sales team. If you enjoy working in a dynamic environment, communicating in English every day, and supporting international clients – especially e-commerce businesses – this role might be perfect for you.

To succeed in this role, you'll need:

• Excellent command of English & Czech (another European language is a plus).
• Completed secondary education.
• Strong communication skills and a positive, client-focused attitude.
• Solid organizational and analytical abilities.
• Proficiency in MS Office, especially Excel and Word.
• A reliable and collaborative mindset with a passion for teamwork.

What will you be responsible for?

• Daily communication with clients – responding to inquiries, resolving issues, and building strong relationships.
• Setting up new client accounts and maintaining databases of contacts and potential business partners.
• Administrative support – updating documentation, contracts, price lists, and internal system records.
• Monitoring shipments in transit and resolving any discrepancies or delays.
• Collaborating with the marketing team, especially on acquisition activities and presentation materials.
• Preparing regular and ad-hoc reports, business statistics, and meeting materials for client interactions.
• Monitoring clients' payment behavior, preparing documentation for debt collection, and supporting payment allocation processes.
• Improving customer service processes and monitoring KPIs.
• Logging and processing requests from the internal support system.
• Executing tasks assigned by your supervisor and working closely with colleagues in the sales team.
• Supporting smaller clients and ensuring a smooth onboarding experience.
• Coordinating parcel pickups from clients and overseeing the logistics process.

What can you look forward to?

• 5 weeks of vacation, 3 sick days
• • Flexible working hours
• Coffee, tea, and fruit for your daily refreshment
• Fully covered meal vouchers worth 130 CZK/day
• Active lifestyle thanks to the Multisport card
• Laptop and mobile phone
• Parking available
• Education and development opportunities
• Referral bonus
• Exclusive partner discounts
• Discounted parcel shipping
• Dog-friendly office

Our Values

• Impress the Customer – The customer always comes first.
• • Get Things Done – We act quickly, efficiently, and with results.
• Be Radically Honest – We communicate openly, fairly, and without sugarcoating.

Ve stručnosti

Praha

Full time job

Jednosměnný

Secondary school or vocational training with GCSE