hotel manager

"The world is yours with Meliá"

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

CANDIDATE PROFILE:

Reporting to the Operations Manager of the region, the role would be responsible for managing the Innside Prague hotel: planning, coordination, management, supervision and analysis of results from all Hotel Departments.

Manage and inspire the high performance of hotel teams continuously evaluating and maintaining high service, quality and productive processes and workflow.

Ensure the smooth implementation of the procedures and policies of Melia Hotels International in alignment with the strategic plans.

Main functions include:

• Designing and implementing projects, programs, strategies, budgets and action plans, assuming the responsibility for the implementation and monitoring them to achieve the established goals.
• Analyze the the Business Plan.
• Analyze weekly results for accurate financial projections, occupancy based staffing reports and standards set for the hotel brand.
• Ensure decisions and actions are in line with budget guidelines and goals to increase incomes, control costs and identify areas of opportunity to achieve the business plan.
• Identify the deviations reasons/causes to resolve.
• Participate on the budget development, monthly tracking actions to improve identified areas.
• Assist with the analysis and participation in forecast meetings and Business Reviews.
• Encourage teamwork and ongoing communication between all the departments to ensure all staff are aware of their goals, roles and duties.
• Encourage and guide the Head of Department and Executive Committee to increase employee satisfaction.
• Continually support and develop managers encouraging both short and long-term vision regarding departmental objectives, standards and quality results.
• Ensure that the leadership style of the heads of department and management is aligned with the culture of the organization.
• Setting departmental goals, monitoring measures taken and following up on the results of the actions plans of each department.
• Participate in union meetings (if it is necessary) and assist with union related issues / tasks.
• Promote training for all the staff in the hotel, giving special emphasis to their professional development within the hotel structure and/or the company in general.
• Assist with daily briefings and lead meetings.
• Continually supervise and evaluate the quality standards and the adequate maintenance and functionality of the facilities, furniture, equipment and cleaning.
• Ensure the proper level of security measures are taken for both guest and team members.
• Analyze and investigate about customer service complaints received.
• Participate and collaborate actively in implementing the Business Plan and the definition of business strategy.
• Assume the responsibilities and decision making of the hotel operation.
• Ensure all departmental areas complies with Health and Safety regulations.

REQUIREMENTS:

• A minimum of two (2) years of experience as a Hotel Manager or General Manager in city hotels into the Prague market (this requirement is required)
• Prague hospitality market knowledge is required.
• Previous leadership within a lifestyle international brand is preferred.
• University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies)
• International experience is preferred.
• Functional knowledge of all department operations.
• Demonstrate ability of Human Resources Management & Talent Development.
• Knowledge of IT tools used in hotel management.
• High geographical flexibility is preferred.
• Able to reside in Prague.

LANGUAGES:

• High level of English and Check is mandatory - both verbal and written.
• Ability to communicate effectively and professionally with other business departments, guest and vendors.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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