Exams and Assessments Officer

At FutureLearn, we're passionate about the power of lifelong learning. We help learners from all over the world progress in their careers – and invest in their futures.

We truly believe that upskilling is a worthy investment, and we empower our learners to take control of their careers through personalised learning pathways – giving them progress at their fingertips.

Partnering with 260+ world-class educational institutions, including prestigious universities, global brands and industry leaders, we offer our 20 million-strong learner community access to flexible, high-quality online courses and degrees.

We're not here just to teach new skills (although we do that well); we want to help transform lives. If you're passionate about education, innovation, and creating learner-first experiences, join us on our journey to become the world's best AI-powered, career-based learning platform and OPM.

What is the opportunity?:

The Academic Operations team (Exams and Assessments) plays a vital role in delivering smooth assessment experiences and ensuring compliance with the university's academic regulations. Their responsibilities include overseeing a range of marking processes, such as standard marking, moderation, double-blind marking, and the external examination of student summative submissions. The team also manages and updates module briefs, ensuring approval from external examiners where required. They are responsible for identifying and reporting cases of academic misconduct, crosschecking and verifying data for Module Panels and Examination Boards, and hosting Internal Boards attended by FutureLearn Delivery teams. In addition, they manage assessment workflows in Wiseflow—the university's assessment platform—by updating student records for extensions and other changes. The team collaborates closely with various departments across the university, particularly with Student Support and Academic teams, and provides training and documentation to support academics in using marking platforms and other assessment tools.

What success looks like::

• Facilitate and monitor marking, moderation, and external examination processes.
• Manage the creation, updates, and approvals of module briefs.
• Identify and report on cases of academic misconduct.
• Administer data entries and workflows within the Wiseflow system.
• Support mark entry and data management in the SITs client system.
• Oversee a full portfolio of programs within the Brunel partnership, ensuring all processes comply with timelines and regulations.
• As you grow in the role, you will take on additional responsibilities across dynamic programs, particularly as SITs becomes a more integral part of the assessment process.

What you bring to the table::

• Strong experience in exams and assessments administration, ideally in higher education.
• Knowledge of assessment workflows, marking processes, and academic regulations.
• Excellent attention to detail, organisational skills, and the ability to manage multiple priorities.
• Experience with assessment systems (e.g., Wiseflow, SITs) and data management tools is not required but would be an advantage.
• Strong interpersonal and communication skills, with the ability to work collaboratively across teams.
• A proactive and adaptable approach to problem-solving and process improvement.

What happens next?:

Ready to go for it? Click 'Apply', include your CV and tell us why you'd like to become a FutureLearner, and how you'll make an impact in this role.

Recruitment Process:

Please contact if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.

Diversity Statement:

We value all the great benefits that diversity brings and encourage everyone to bring their whole self to work. At FutureLearn, we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

We can't wait to meet you #FutureLearnCareers