 
						Audio-Visual (AV) Support Specialist
1 week ago
Audio-Visual (AV) Support Specialist
Language Requirements: Fluent in Czech and English
Employment Type: Full-time
Reports To: IT Operations Manager / Team Lead
Role Overview:
We are seeking a dedicated and proactive AV Support Specialist to join our team. This role is responsible for delivering high-quality support for corporate audio-visual systems, ensuring seamless operation of video conferencing platforms, and providing technical assistance during meetings and events. The ideal candidate will have hands-on experience with AV equipment, conferencing tools, and ticketing systems such as ServiceNow.
Key Responsibilities:
Corporate AV & Video Conferencing: Provide setup, monitoring, and troubleshooting for video conferencing systems. Ensure smooth communication between onsite and remote participants.
Event Support: Manage and support corporate events such as Townhalls, Webcasts, TelePresence calls, and executive briefings.
Meeting Support: Set up and support meetings, delivering a high-quality AV experience for all attendees.
Equipment Maintenance: Maintain and operate AV equipment including projectors, displays, video walls, speakers, cabling, and conferencing systems.
Room Inspections: Conduct regular inspections of meeting rooms to confirm equipment is present, properly configured, and fully functional.
Presentation Skills: Deliver a short monthly onboarding presentation for new hires.
Preventive Maintenance: Provide preventive maintenance support or coordinate with contracted AV maintenance vendors.
Housekeeping: Maintain professional standards of housekeeping in AV work areas and equipment storage.
End User Support: Provide daily AV assistance to staff and executives, ensuring complete customer satisfaction.
ServiceNow & Ticket Management: Handle AV-related tickets in ServiceNow. Maintain accurate documentation and ticket updates.
Collaboration & Additional Duties: Work closely with stakeholders, operations manager, and team leads on special projects and AV initiatives. Support the team with additional tasks as directed by management.
Qualifications:
Proven experience in AV support roles, preferably in a corporate environment.
Strong technical knowledge of AV systems and conferencing tools.
Experience with ServiceNow or similar ticketing platforms.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal abilities.
Ability to work independently and manage multiple priorities.
Professional demeanor and commitment to delivering exceptional user experiences.
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