Audio-Visual (AV) Support Specialist

2 days ago

Prague, Hlavní město Praha, Czech Republic Cognizant Technology Solutions Full time 400,000 - 600,000 per year

Audio-Visual (AV) Support Specialist

Language Requirements: Fluent in Czech and English

Employment Type: Full-time

Reports To: IT Operations Manager / Team Lead

Role Overview:

We are seeking a dedicated and proactive AV Support Specialist to join our team. This role is responsible for delivering high-quality support for corporate audio-visual systems, ensuring seamless operation of video conferencing platforms, and providing technical assistance during meetings and events. The ideal candidate will have hands-on experience with AV equipment, conferencing tools, and ticketing systems such as ServiceNow.

Key Responsibilities:

Corporate AV & Video Conferencing: Provide setup, monitoring, and troubleshooting for video conferencing systems. Ensure smooth communication between onsite and remote participants.

Event Support: Manage and support corporate events such as Townhalls, Webcasts, TelePresence calls, and executive briefings.

Meeting Support: Set up and support meetings, delivering a high-quality AV experience for all attendees.

Equipment Maintenance: Maintain and operate AV equipment including projectors, displays, video walls, speakers, cabling, and conferencing systems.

Room Inspections: Conduct regular inspections of meeting rooms to confirm equipment is present, properly configured, and fully functional.

Presentation Skills: Deliver a short monthly onboarding presentation for new hires.

Preventive Maintenance: Provide preventive maintenance support or coordinate with contracted AV maintenance vendors.

Housekeeping: Maintain professional standards of housekeeping in AV work areas and equipment storage.

End User Support: Provide daily AV assistance to staff and executives, ensuring complete customer satisfaction.

ServiceNow & Ticket Management: Handle AV-related tickets in ServiceNow. Maintain accurate documentation and ticket updates.

Collaboration & Additional Duties: Work closely with stakeholders, operations manager, and team leads on special projects and AV initiatives. Support the team with additional tasks as directed by management.

Qualifications:

Proven experience in AV support roles, preferably in a corporate environment.

Strong technical knowledge of AV systems and conferencing tools.

Experience with ServiceNow or similar ticketing platforms.

Excellent troubleshooting and problem-solving skills.

Strong communication and interpersonal abilities.

Ability to work independently and manage multiple priorities.

Professional demeanor and commitment to delivering exceptional user experiences.

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