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Service Desk with German
2 weeks ago
Service Desk Employee with German - Hybrid
We are Infosys Czech Republic.
We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.
What will be your responsibilities?
- Be a first point of contact for incidents and service requests logged by the end users
- Receiving, logging and managing tickets received via phone and emails
- 1st line support – remote troubleshooting and resolution of IT problems related to end user devices, network, applications and computer peripherals
- Prioritize requests and incidents based on impact and urgency by selecting severity level
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Creating and updating support documentation and knowledge base articles to assist other support staff and end users
What we expect from you?
- Excellent written and verbal communication skills in German and English (both min. B2)
- Strong active listening skills and ability to work independently
- A big advantage will be prior technical support experience related to password reset, software installation and general user management
- Basic understanding of computers, network, software, mobile devices and cloud based technologies
- Ownership, responsibility and critical thinking
Employee perks, benefits:
- Hybrid Work Model
- 25 Days of Paid Leave
- Performance Bonus
- Meal Allowance
- Multisport Card
- Benefit Card
- Modern Offices (Vlnena Street) with a Game Room, a Silent Zone, Kitchenettes, and a Terrace in the Center of Brno, 2nd Largest City in the Czech Republic
- Financial Reward for Referring Your Friends
- Expat Assistance Services for New Joiners
- Relocation Package (for candidates relocating from other EU countries)
- Team Building Activities
- Long-Term Career Prospects
- Performance Bonus
Job Type: Full-time
Language:
- German (Required)
