Service Desk with German

20 hours ago

Brno, South Moravian, Czech Republic Infosys Full time €35,000 - €55,000 per year

Service Desk Employee with German - Hybrid

We are Infosys Czech Republic.

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.

What will be your responsibilities?

  • Be a first point of contact for incidents and service requests logged by the end users
  • Receiving, logging and managing tickets received via phone and emails
  • 1st line support – remote troubleshooting and resolution of IT problems related to end user devices, network, applications and computer peripherals
  • Prioritize requests and incidents based on impact and urgency by selecting severity level
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Creating and updating support documentation and knowledge base articles to assist other support staff and end users

What we expect from you?

  • Excellent written and verbal communication skills in German and English (both min. B2)
  • Strong active listening skills and ability to work independently
  • A big advantage will be prior technical support experience related to password reset, software installation and general user management
  • Basic understanding of computers, network, software, mobile devices and cloud based technologies
  • Ownership, responsibility and critical thinking

Employee perks, benefits:

  • Hybrid Work Model
  • 25 Days of Paid Leave
  • Performance Bonus
  • Meal Allowance
  • Multisport Card
  • Benefit Card
  • Modern Offices (Vlnena Street) with a Game Room, a Silent Zone, Kitchenettes, and a Terrace in the Center of Brno, 2nd Largest City in the Czech Republic
  • Financial Reward for Referring Your Friends
  • Expat Assistance Services for New Joiners
  • Relocation Package (for candidates relocating from other EU countries)
  • Team Building Activities
  • Long-Term Career Prospects
  • Performance Bonus

Job Type: Full-time

Language:

  • German (Required)

  • Customer Service Agent with German

    20 hours ago

    Brno, South Moravian, Czech Republic ARCHE consulting Full time 35,000 - 45,000 per year

    Numer referencyjny: CS/CZlokalizacjaCzechy / BrnokategoriaCall CenterResponsibilities:Provide prompt and professional customer assistance in German via phone, email, and chatOffer specialized support catering to the needs of customersIdentify and resolve customer issues, ensuring clear solutionsAccurately document interactions and transactions in the...

  • Sales/Service Operations Coordinator with German

    6 days ago

    Brno, South Moravian, Czech Republic Atlas Copco Full time 350,000 - 550,000 per year

    Sales/Service Operations Coordinator with German - Leybold EMEAFunctional area: Customer ServiceCountry: Czech RepublicCity: BrnoCompany name: Atlas Copco Services s.r.o.Date of posting: Sep 22, 2025Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us...

  • Customer Care Agent with German

    20 hours ago

    Brno, South Moravian, Czech Republic ARCHE consulting Full time 250,000 - 350,000 per year

    Numer referencyjny: CCA/MASlokalizacjaCzechy / BrnokategoriaCustomer Service Advisor SSC / BPOAbout the company:This global service center network offers customer care solutions across multiple industries, providing support in over 30 languages.This service network handles inquiries ranging from booking support to loyalty program management. It employs a...

  • Sales Coordinator with German

    20 hours ago

    Brno, South Moravian, Czech Republic Ingersoll-Rand Full time 360,000 - 420,000 per year

    Job SummarySales Coordinators manage client orders from all over the world on a daily basis. In addition to order management sales coordinators handle quotations and verify delivery dates. They are at customer disposal in case of any questions.ResponsibilitiesPrepare quotations, orders, ensuring correct part numbers and pricingVerify accuracy prior to order...

  • Customer Care Agent with German

    20 hours ago

    Brno, South Moravian, Czech Republic ARCHE consulting Full time 300,000 - 450,000 per year

    Numer referencyjny: CCA/BULG/MASlokalizacjaCzechy / BrnokategoriaCustomer Service Advisor SSC / BPOYour future employer:A leading, international brand in the travel and transportation industry. Our top priority is to provide the best quality customer experience as well as a friendly atmosphere, support, and inclusivity for our employees.You've always dreamed...

  • Customer Service Representative with Chinese

    2 weeks ago

    Brno, South Moravian, Czech Republic Kyndryl Full time 30,000 - 50,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave...

  • Customer Service Representative with Chinese

    2 weeks ago

    Brno, South Moravian, Czech Republic Kyndryl Full time 25,000 - 40,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave...

  • Service Engineer

    20 hours ago

    Brno, South Moravian, Czech Republic Hitachi Full time

    Location:Mannheim, Baden-Württemberg, GermanyJob ID: R0078504Date Posted: Company Name:HITACHI ENERGY GERMANY AGProfession (Job Category):Engineering & ScienceJob Schedule: Full timeRemote:YesJob Description:The OpportunityAre you a skilled electrical engineer or technician looking for a new challenge in Germany? We are looking for motivated professionals...

  • Sales Development representative with German

    20 hours ago

    Brno, South Moravian, Czech Republic Atlas Copco Full time 40,000 - 80,000 per year

    Sales Development representative with GermanFunctional area: SalesCountry: Czech RepublicCity: BrnoCompany name: Atlas Copco Services s.r.o.Date of posting: Sep 3, 2025Your roleThe Sales Development Representative drives revenue and market growth by cold calling, generating, qualifying, and dipatching leads, maintaining a strong pipeline—opening doors for...

  • HR Global Service Delivery Analyst

    6 days ago

    Brno, South Moravian, Czech Republic RWS Group Full time €40,000 - €80,000 per year

    Job PurposeAs an HR Global Service Delivery Analyst, you will play a key role in supporting the employee lifecycle across multiple regions including EMEA, NASA, and APAC. You will ensure the accuracy and consistency of employee data, collaborate closely with HR Country Leads and cross-functional teams, and contribute to the smooth delivery of global HR...