Service Desk with German

21 hours ago

Brno, South Moravian, Czech Republic Infosys Full time €35,000 - €55,000 per year

Service Desk Employee with German - Hybrid

We are Infosys Czech Republic.

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.

What will be your responsibilities?

  • Be a first point of contact for incidents and service requests logged by the end users
  • Receiving, logging and managing tickets received via phone and emails
  • 1st line support – remote troubleshooting and resolution of IT problems related to end user devices, network, applications and computer peripherals
  • Prioritize requests and incidents based on impact and urgency by selecting severity level
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Creating and updating support documentation and knowledge base articles to assist other support staff and end users

What we expect from you?

  • Excellent written and verbal communication skills in German and English (both min. B2)
  • Strong active listening skills and ability to work independently
  • A big advantage will be prior technical support experience related to password reset, software installation and general user management
  • Basic understanding of computers, network, software, mobile devices and cloud based technologies
  • Ownership, responsibility and critical thinking

Employee perks, benefits:

  • Hybrid Work Model
  • 25 Days of Paid Leave
  • Performance Bonus
  • Meal Allowance
  • Multisport Card
  • Benefit Card
  • Modern Offices (Vlnena Street) with a Game Room, a Silent Zone, Kitchenettes, and a Terrace in the Center of Brno, 2nd Largest City in the Czech Republic
  • Financial Reward for Referring Your Friends
  • Expat Assistance Services for New Joiners
  • Relocation Package (for candidates relocating from other EU countries)
  • Team Building Activities
  • Long-Term Career Prospects
  • Performance Bonus

Job Type: Full-time

Language:

  • German (Required)

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