Customer Service Agent with German

1 week ago


Brno, South Moravian, Czech Republic ARCHE consulting Full time 35,000 - 45,000 per year

Numer referencyjny: CS/CZ

lokalizacja

Czechy / Brno

kategoria

Call Center

Responsibilities:
  • Provide prompt and professional customer assistance in German via phone, email, and chat
  • Offer specialized support catering to the needs of customers
  • Identify and resolve customer issues, ensuring clear solutions
  • Accurately document interactions and transactions in the customer service database
  • Proactively seek feedback and suggest improvements to enhance customer satisfaction in German-speaking markets.
Requirements:
  • Fluency in German (C1) and proficiency in English (B2) for effective communication
  • Show a proactive, 'can-do' attitude to enhance customer experiences and team dynamics
  • Ability to efficiently manage multiple tasks in a fast-paced service environment
  • Willingness to work weekend shifts, compensated accordingly.
Our client offers:
  • Fair compensation growth
  • Lunch compensation, Cafeteria, multisport card, increased vacation days
  • Visa support and relocation package
  • Possibility to work remotely
  • Professional in-house training and development opportunities.


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