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Customer Care Agent with German
2 weeks ago
Numer referencyjny: CCA/MAS
lokalizacja
Czechy / Brno
kategoria
Customer Service Advisor SSC / BPO
About the company:This global service center network offers customer care solutions across multiple industries, providing support in over 30 languages.
This service network handles inquiries ranging from booking support to loyalty program management. It employs a diverse workforce, ensuring culturally nuanced interactions, and utilizes advanced technology to streamline customer service operations and enhance user experience.
- delivering high-quality customer service,
- maintaining relationships with clients through various communication channels: phone, chat, email,
- assisting clients with issues related to reservations, payments, services,
- recording reservations,
- monitoring data in the computer system.
- excellent command of English and German (B2/C1 level preferred),
- enthusiasm, positive energy, and ease in establishing contact with the customer,
- willingness to work remotely from Czech Republic in rotational shifts between 7:00 AM and 10:00 PM,
- experience in a customer service-related position- will be a plus But if you are just starting your career, don't worry We are waiting for you
- accommodation / housing allowance during the onboarding period in Brno,
- relocation package,
- possibility to work fully remotely from any place in Czech Republic after the training (for German speakers),
- discounts on company's services and products (travel industry),
- corporate events that foster a friendly atmosphere within the company,
- financial bonuses,
- social benefits: private medical care, insurance, meal allowance,
- real opportunity to grow within comanty's structures- all of the senior/ leader/ management positions are covered internaly
