Service Delivery Business Partner

Role: Service Delivery Business Partner

Location: Prague

Contract type: full time

About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

About the role

The Service Delivery business partner has responsibility for operationalizing projects that will drive productivity, quality and customer service. Business Analyst who will be responsible for planning, leading and overseeing global Record to Report (RTR) process improvement initiatives focused on streamlining, standardizing and measuring operational effectiveness and efficiency of processes. Business Partner will develop, review and analyze key performance indicators to identify performance gaps and process improvement areas. Business Partner will work closely with regional Operational RTR management and accountants, Carrier Business Services, BPO partners and other key stakeholders to deploy and instill a culture of Carrier continuous improvement framework.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Among the many benefits, Carrier offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, language courses, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, personal days off.

Requirements

• Excellent communication skills, both written and verbal
• Requires a bachelor's degree in accounting or related discipline
• A minimum of 4+ years prior relevant experience

Preferred Qualifications:

• An advanced degree is preferred in an accounting discipline or MBA
• Lean Six Sigma green belt or higher certification or willingness to obtain certification
• Improvement coaching experience in Service
• Working knowledge of continuous improvement tools and data analytics.

Responsibilities

• Apply continuous improvement framework to build plans and facilitate implementation of projects to drive standardization, effectiveness and efficiency.
• Project manage identified initiatives and track and enable timely delivery.
• Implement and maintain continuous improvement tools to lead Kaizen, standard work, RCA and other framework events on most recurrent issues around performance and process gaps.
• Develop, review and monitor KPI's and metrics to identify areas for improvement and cost opportunities. Use KPI's and metrics to drive decision-making.
• Report and conduct monthly reviews with RTR operation leaders. Use KPI's and metrics to drive decision-making.
• Develop and deliver training content continuous improvement framework.
• Coach and engage teams on continuous improvement framework to develop a sustainable culture.
• Communicate with and influence key internal and external business partners
• Navigate and work with matrix organization and cross-functional RTR teams to drive project completion.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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