People Services Advisor with Spanish

Job Description:

We are looking for a People Services Advisor with Spanish language skills to join our team in Brno

As People Services Advisor you will deliver transactional and specialist HR services to our employees. You are customer focused and have a full understanding of how the services operate across teams. You demonstrate flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. You operate with the ability to exercise effective judgement, sensitivity and creativity to service our people as needs and situations change.

What will be your main responsibilities?

• Providing employees, managers and HR Business Partners with exceptional standards of customer services across a wide range of HR activities and processes.
• Ensuring standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelines (using standard work procedures, prioritizing so to achieve agreed SLAs, supporting with accuracy checks)
• Performing data entry across a range of HR systems, being responsible for the integrity of employee master data being accurate and compliant (where required ensure compliance with GDPR requirements)
• Responsible for maintaining data privacy, confidentiality, secure data management.
• Providing service-related activities including managing employee files and related HR documentation, updates to internal tools and databases, responding digitally to a wide variety of employee queries.
• Responsible for responding to external HR queries including reference requests.
• Radically collaborating with specialist teams (e.g. payroll, COE's, business facing HR, finance, legal, tech etc) to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations.
• Building knowledge of local customs and employment laws, applying this to ensure processes remain compliant with local regulatory/statutory requirements including data protection legislation at all times.
• Monitoring the completion of queries, and continually reviewing policy, processes, data quality, system issues working closely with the Team Lead, to improve services against Service Level Agreements, reviewing own performance on a regular basis and in collaboration with the team.

What are we looking for?

• English language proficiency
• Spanish language proficiency
• Good computer skills (MS Office, particularly Excel, Word; Outlook)
• High school education required, bachelor's degree desirable (ideally: administration, business, HR or languages)
• Experience with Workday systems and ticketing tools as an advantage
• Adaptable and able to work in ambiguous situations, ability to prioritize.
• Good customer service skills.
• Analytical skills, attention to details.
• Experience with data administration and in customer service; continuous improvement mindset as an advantage.

Benefits include:

• 5 weeks of vacation
• 2 volunteering days to share the kindness of your heart with others
• Mental Health: benefit from 3 extra wellness days on top of your vacation days and a Employee Assistance program to support your well-being
• Flexible working hours and home office possibility
• Full access to Dentsu Academy, our global online learning platform
• Dog-friendly office
• Edenred meal vouchers and cafeteria points
• Team events: company parties, breakfasts, etc.
• Snacks and drinks at the office
• Referral bonus program
• Laptop + equipment
• Corporate mobile subscription

Why choose Merkle?

Innovation at Our Core: As part of dentsu's global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we've been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.

Collaborative Culture: At Merkle, your ideas and contributions truly matter. You'll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners, and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds, and cultures.

Merkle do not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience required in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.

Location:

Brno

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent