Coordinator Tribe Support

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

Provide general & specialist administration & coordination expertise & delivery for all Tribe Support Functions across the technical estate:
• Financial, Office & Team Administration
• Event Administration
• Customer (internal & external query management & Resolution)
• Project / Programme / Agile Administration
• Document Management

Job Description

Financial, Office & Team Administration

• Coordinate & manage team diaries and schedules

• Implement & maintain office & team administration systems including (but not limited to) e.g. meeting minutes, agenda's, customer interactions, complaints & solutions, leave schedules, critical milestones and delivery dates, templates and tools etc.

• Coordinate & manage all team logistics e.g. travel, meetings, catering etc.

• Manage all incoming / outgoing communications & requests and mitigate risk across tribes & squads

• Coordinate & manage all office supplies & equipment (on time & on budget) – including asset management of key assets across the team

• Act as the point of coordination for key business requirements – ensuring all requirements are met by teams e.g. attendance at key forums / events, escalations to line on e.g. compliance training etc.

• Coordinate and manage all team information e.g. contact lists, emergency contacts etc.

• Coordinate all invoicing, payments & expenses across the business

• Track and manage all incoming & outgoing payments & receipts (overspend / underspend) and ensure resolution

• Coordinate all people related administration e.g. onboarding, recruitment processes, resource management etc.

• Ensure all administration compliance to organization policies and procedures e.g. procurement, telephone, contracting etc.

• Implement, monitor & maintain document management systems and processes

• Monitor & maintain all business process related systems e.g. trackers, resource management systems etc. in partnership with tribe leads and their teams

Event Administration

• Work in partnership with the broader Tribe Support team to provide all project administration support for large events and or meetings, accelerators, design thinking sessions, incubators (manage schedules, delivery timeframes etc.)

• Identify event requirements and proactively identify event solutions

• Operationalise all event requirements (coordinate, manage & or design & implement various components of these) e.g. venue set up, décor, invitations and planning etc.

• Coordinate & manage logistics for meetings and events e.g. interact with internal & external stakeholders and providers to arrange venues, equipment, refreshments etc.

Communication

• Manage the administration of the integrated communication & change plans across the business area

• Prepare & or support the preparation of confidential reports, responses and presentations including coordinating & managing timelines to completion of the broader team providing inputs

• Support the communication requirements across tribes and squads e.g. new announcements, launches, change management activities etc.

Customer & Team (internal / external query management & resolution)

• Identify & escalate critical customer / team internal / external queries and resolutions

• Track and monitor critical customer / team requests, issues and concerns resolution

Additional Responsibilities

• Reception & Mail Services – Manage front desk reception duties, greet visitors, handle incoming/outgoing mail and courier services, and maintain a professional first point of contact for the office.

• BCM Recovery Plan Coordinator – Support and coordinate Business Continuity Management recovery plans, ensuring readiness and compliance with organizational standards.

• Health & Safety Coordinator – Monitor and maintain health and safety protocols within the office, conduct regular checks, and ensure compliance with regulatory requirements

Education

National Certificate: Information Technology

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