Commercial Operations Specialists- DACH

LifeScan is a global leader in blood glucose monitoring and digital health technology and has a vision to create a world without limits for people with diabetes and related conditions. More than 20 million people and their caregivers around the world count on LifeScan's OneTouch products to manage their diabetes. The team has an unwavering commitment to quality in the development of agile products and digital platforms defined by simplicity, accuracy, and trust to enable knowledge, wellness, and health of individuals. At LifeScan we believe our talented and passionate team is what makes us special.

We're looking for 2 Commercial Operations Specialists with proficient German language skills to join our busy and vibrant Team based in our modern Prague office.  These are great opportunities to join a fast-paced, dynamic organisation.

The two roles have different skills and experience requirements, so we've provided a snapshot of what it takes to be successful and highlighted the " A day in the life" key details for each one  below:

1. A day in the life...

You will join the German team of currently 5 specialists reporting into the supervisor.  After a solid training and onboarding plan, you will…

1. Start your day with a fresh cup of coffee or tea and check-in with your colleagues. 
2. Answer incoming calls from B2B customers, identifying the reason for their contact and providing appropriate assistance to resolve their needs.  Customer enquiries are typically about their orders, our products and their availability for ordering, delivery status of customer orders and providing general information.  
3. Maintain customer and call details in our ERP system (Oracle JDEdwards). 
4. Handle customer complaints with speed and professionalism to ensure a timely resolution of any issue.
5. Have the opportunity to participate in various Order to Cash Continuous Improvement initiatives.

This role offers the perfect of blend of customer interaction and learning about various order to cash processes. You'll be supporting our mission while developing valuable skills in commercial operations and customer relationship management.

You'll have:

• Proficient communication and telephone skills in German
• Strong organisational abilities and attention to detail
• An eagerness to learn new processes
• Flexibility and a process-oriented mindset

We're looking for a people person – a strong team player who thrives working with external B2B customers and collaborating with our internal cross-functional teams.

What will make you successful:

• Proficient German language skills and working knowledge of English
• Previous experience welcome – however we're also happy to speak with people who are looking to kickstart their working careers
• Working knowledge in any ERP system and MS Applications welcome (training foreseen)
• Your positive enthusiasm and eagerness to learn and become part of a great team

A day in the life...

You will join the German team of currently 5 specialists reporting into the supervisor.  After a solid training and onboarding plan, you will…

1. Start your day with a fresh cup of coffee or tea and check-in with your colleagues
2. Provide quality service and support in handling day-to-day order-to-cash activities of the Commercial Operations role for all assigned customers and clients, new and existing, in Germany, Austria, and Switzerland
3. Follow up on order receipts and placement of orders in JDE (Oracle). Appropriately respond to, and resolve customer complaints, as soon as they arise
4. Provide customer service regarding collection issues, processing customer refunds, processing and reviewing account adjustments, assist in price adjustments and resolving client discrepancies and short payments
5. Work with internal and external customers to ensure fulfilment of all order elements for on-time and accurate delivery
6. Receive, manage, and resolve customer enquiries relating to orders, changes, cancellations, delivery dates, products, and product availability
7. Reconcile Customer accounts relating to balance queries
8. Ensure other product enquiries are appropriately redirected and followed up
9. Monitor and maintain assigned accounts
10. Provide support to Customer Operations team colleagues when required

You'll have:

• Proficient communication skills in German
• Strong organisational abilities and attention to detail
• Strong problem-solving skills, with the ability to deal with difficult situations and/or concerned customers and clients
• An eagerness to learn new processes
• Flexibility with a process-oriented and analytical mindset

We're looking for a people person – a strong team player who thrives working with external customers and collaborating with our internal cross-functional teams.

What will make you successful:

• Proficient German language skills and working knowledge of English
• Previous experience welcome – however we're also happy to speak with people who are looking to kickstart their working careers
• Strong knowledge of the Microsoft Office Suite, e.g. Excel, Word, MS Outlook, working knowledge in any ERP system welcome (training foreseen)
• Your positive enthusiasm and eagerness to learn and become part of a great team

Interested?

If you're interested in these roles, please go to the Lifescan Careers Page ) and send us your current CV, with a cover letter outlining why you want to join us, as well as flagging what role (1 or 2) is best suited to your skill set.

The closing date for applications is 12 November 2025.