CX Order Management Senior Specialist with French

1 week ago

Prague, Hlavní město Praha, Czech Republic Anheuser-Busch InBev Full time 1,200,000 - 2,400,000 per year

Seniority Level:

Dreambig

Brewing the world's most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.

That's Who We Are: Come and OWN IT.

As a CX Order Management Senior Specialist with French you will be the process owner of all incoming requests from customers and internal business partners and stakeholders via e-mail, EDI, B2B portal and other channels within the French market.

What will you be doing:

  • Own the end-to-end process of customer contacts, from first contact to final resolution & communication back to the customer.
  • Delegate and follow-up the customer request resolutions with all internal stakeholders
  • Ensure all requests are treated within the pre-determined Service Level Agreement parameters.
  • Lead Sales missions within your scope (prospection, market research, etc.)
  • Manage several accounts as Digital Account Manager and create long-term commercial connections with customers.
  • Treat incoming orders and requests from customers according to the process definitions to ensure delivering and invoicing to customer according to agreed SLA's
  • Coordinate order-related problem resolution (out of stock, delivery delays, product quality issues)
  • Manage system related (automated) order messages and resolve these
  • Support the creation of new ways of order management (EDI, digital, …) and invoicing (e-invoicing)
  • Adjust orders based on input from the business, such as SKU switches

What you will bring:

  • Fluency in English and in French (C1)
  • Able to work on own initiative and prioritize workload efficiently
  • Able to coordinate many different tasks at the same time
  • Problem solving experience and leading the resolution of the issue
  • Preferably Customer facing experience but not necessary
  • MS Office – Word, Excel, Power point, Outlook, Macro´s
  • ERP or other SAP application experience is beneficial but not necessary

We also offer great Benefit & Perks packages

  • Benefits for you and your family to help your physical and mental health
  • Competitive parental leave and pension contributions (2,5%)
  • 25 days holidays per year
  • Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
  • A beer allowance to enjoy our brands
  • Meal vouchers
  • Employee networks to support diversity and inclusion
  • Global Bonus
  • 26 weeks paid leave for mothers

Build your career with us

We recruit for mindset, ambition, cultural fit, and growth opportunities.

UNIQUE CULTURE

We are proud to be part of something bigger than ourselves and are passionate about building upon our company's long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.

BRANDS EVERYONE LOVES

We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.

GROWTH OPPORTUNITIES

Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.

#LI-ABI ZoneEUR

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