Senior Director – Program Management

Job Title: Senior Director – Program Management 
Business Unit: Global Payroll
Grade: 11
Reporting to: VP Business Excellence and Business Transformation
Date: October2025
Direct Management: 4 
 
Overview:
GlobalView is ADP's Enterprise payroll solution serving 4.6m employees in over 300 of the world's largest organizations. It is one of the fastest growing businesses in ADP and in the next few years its revenue will grow significantly. It is now going through the biggest change in its 20-year history adopting a new cloud platform in partnership with SAP receiving a new modern interface along with back-end technology and service changes that will enable it to scale and deliver even more value to clients. The role will oversee the Atlas Program our GV to Rise and Transformation Program and  all related workstreams.  We seek a talented and ambitious person who will lead this transformation working closely with the operational leadership, product development and sales to ensure the programme success. The role will ensure the right measures and governance is in place, particularly to track financial impact. The leader will also need to constantly review the data and evolution of the programme and be able to formulate and pivot to alternatives approaches and plans where required. Success will deliver accelerated growth of the business, improved NPS and associate engagement. This is a role that requires a brilliant collaborator and communicator who can handle complexity and act strategically to lead this complex programme. Experience at driving a large-scale
transformation programme(s) is important as well as diverse stakeholder management and program change management.
 
Essential Responsibilities:
 
1. Strategic Planning and Execution
· Develop and implement a comprehensive program strategy that aligns with the overall business objectives of Global Payroll.
· Set clear goals and performance metrics to measure the success of the program and ensure alignment with organizational priorities.
2. Cross-Functional Collaboration
· Foster collaboration among various departments, including operations, finance, IT, and sales, to ensure seamless integration of program initiatives.
· Act as a liaison between executive leadership and operational teams to communicate program objectives and progress effectively.
3. Financial Oversight
· Monitor and manage the program budget, ensuring that financial resources are allocated effectively to meet program goals.
· Analyze financial data to assess the impact of program initiatives and make informed decisions to optimize resource utilization.
4. Change Management Leadership
· Lead change management efforts to facilitate smooth transitions during the implementation of new tools and processes.
· Develop and execute communication plans to keep stakeholders informed and engaged throughout the transformation process.
5. Risk Assessment and Mitigation
· Identify potential risks and challenges associated with the program and develop proactive strategies to mitigate them.
· Conduct regular risk assessments and adjust plans as necessary to ensure program continuity and success.
6. Performance Monitoring and Reporting
· Establish key performance indicators (KPIs) to track the progress of the program and ensure accountability at all levels.
· Prepare and present regular reports to executive leadership, highlighting achievements, challenges, and recommendations for improvement.
7. Talent Development and Team Management
· Mentor and develop program management team members, fostering a culture of continuous improvement and professional growth.
· Ensure that the team is equipped with the necessary skills and resources to execute program initiatives effectively.
8. Stakeholder Engagement and Communication
· Build and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met throughout the program lifecycle.
· Facilitate regular updates and feedback sessions to gather insights and adjust program strategies accordingly.
9. Innovation and Continuous Improvement
· Encourage a culture of innovation within the program team, exploring new technologies and methodologies to enhance program delivery.
· Continuously evaluate program processes and outcomes to identify areas for improvement and implement best practices.

.Critical Success Factors, Skills and Experience

• Understanding of our operating model in Multi-Country Payroll, our GlobalView solution suite and how it can be leveraged to meet clients needs

• Leadership experience in one (or more) of the following areas: Implementation, Service, Product or Business Excellence.

• Program management experience

• Understanding P&L, Financials

• Change leadership skills

• Business transformation skills

• Strategic thinking

• Great communication and influencing skills

• Great organization skills and time/priority management skills

• Conceptual thinking in complex/completely new situations to develop solutions.

• Client focused and committed to providing World Class Service

• Experienced in working effectively in a complex collaborative, matrix environment with virtual teams in a multi-
cultural and geographically diverse environment

• Proven track record in developing and implementing business cases/business plans

• Strong understanding of our clients Payroll and Human Capital Management environment

• Planning and resource scheduling

• Experience in identifying and implementing process improvements and quality controls
 
Personal Attributes:

• Excellent decision-making, taking decisions autonomously

• Positive attitude with high energy

• Excellent diverse stakeholder management

• Demonstrated leadership ability

• Be able to inspire, convince and mobilize people

• Can handle complexity and act strategically

• Results-oriented, brilliant collaborator, team player

• Agile and able to pivot to alternative approaches
Qualifications and experience:
Education:
Educated to degree level or above.
Must be fluent in English, additional language preferred.
Work Experience:
8+ years' experience in Service, Implementation, Product or Business Excellence
Experience in complex transformations, program management and change management with a proven track record in
delivering results
Experience working across matrix organizations and international environments
Strong organizational & program management experience
HCM Industry experience
 
#Li-MS1 #Li-hybrid

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