Service Desk Specialist with Spanish

4 days ago

Prague, Hlavní město Praha, Czech Republic Infosys Full time 37,500 - 75,000 per year

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.

Job description, responsibilities, and duties
Brno, the Czech Republic, Full-time

INFOSYS provides career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages, be a part of prominent and world-famous brands, and acquire and upgrade IT skills working from the all-new office building in the center of Brno.
 

Your tasks in detail:

  • Be assigned to one future-oriented, long-lasting, and eminent corporation client
  • Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client
  • Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L1 support)
  • Be a member of the international, dynamic, and innovative company environment

Why does Infosys choose you? You definitely have:

  • Fluent Spanish & English language skills (written and spoken)
  • Good communication skills (be able to handle phone calls, reply to emails and give a useful guidance to the client)
  • Multitasking and problem solving skills
  • Knowledge of Windows, Android or iOS, Microsoft Office, etc.
  • Experience in IT support is beneficial (not mandatory)

Employee perks, benefits:

  • Hybrid Work Model
  • 25 Days of Paid Leave
  • Performance Bonus
  • Meal Allowance
  • Multisport Card
  • Benefit Card
  • Modern Offices (Vlnena Street) with a Game Room, a Silent Zone, Kitchenettes in the Center of Brno, 2nd Largest City in the Czech Republic
  • Financial Reward for Referring Your Friends
  • Expat Assistance Services for New Joiners
  • Relocation Package (for candidates relocating from other EU countries)
  • Team Building Activities
  • Long-Term Career Prospects
  • Performance Bonus

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