Services Engagement Engineer
3 weeks ago
Services Engagement: Managing Customer Relationships and Solutions.
SAP is seeking a Services Engagement professional to oversee long-term relations between customers and SAP, ensuring successful adoption of SAP solutions. This role involves managing the entire solution lifecycle and delivering Premium Engagement services.
Key Responsibilities:
- Understand and analyze customer business goals to provide holistic support.
- Establish engagement setup, strategy, and governance; plan and manage services delivery.
- Organize the positioning and delivery of Premium Engagement services, ensuring customer satisfaction.
- Recognize potential risks and develop plans for mitigation.
- Manage escalations in critical situations.
- Handle customer stakeholder management, including regular face-to-face interactions.
- Manage commercial and financial aspects of engagements, including forecasting accuracy and revenue achievement.
- Document and report engagement status, and manage internal SAP stakeholders.
Requirements:
- Skilled in relationship building, trust creation, prioritization, and networking.
- A proven track record in addressing business concerns and demonstrating services value.
- Demonstrated understanding of SAP customers' expectations and requirements.
- Comprehension of principles and methodologies related to cloud service delivery.
- Ability to effectively resolve or drive resolution in a structured manner.
- Solid IT and Project Management background, with a focus on efficient and customer-centric operations.
- Experience in one or more industries.
- Foundational proficiency in SAP Solution Manager and SAP Cloud ALM.
- German Professional proficiency.
About SAP:
SAP is a global leader in end-to-end business application software and related services. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Purpose:
At SAP, we believe that our company is made stronger by the unique capabilities and qualities that each person brings. We invest in our employees to inspire confidence and help everyone realize their full potential.
Equal Opportunity Employer:
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
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