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Team Lead, Service Delivery Client Engineering
1 month ago
Join a company pushing the boundaries of what is possible, renowned for technical excellence and leading innovations, and a workplace that embraces diversity and inclusion. As a Team Lead, Service Client Engineering, you'll drive remote support for service delivery management activities and lead a team responsible for first call resolution, RMA process, and more. Key responsibilities include managing a team, ensuring incidents are resolved within SLA, and monitoring team KPI dashboards. You'll also review recurring incidents, identify automation candidates, and provide performance-enhancement solutions. The role requires good analytical thinking skills, developing management abilities, and effective communication. Nice to have: relevant knowledge of IT infrastructure and systems, IT operations, and technical expertise. Academic qualifications include a Bachelor's degree or equivalent. Languages: English is mandatory, and other European languages are nice to have. Required experience: managing a client-facing team, preferably with Microsoft Infrastructure technologies. NTT DATA is a $30+ billion trusted global innovator of business and technology services, committed to helping clients innovate and transform for long-term success.
