Customer Service Representative
1 month ago
About the Role:
We are seeking a skilled Customer Service Representative to join our team at Expedia Partner Solutions. As a Lodging Partner Associate, you will be responsible for delivering exceptional customer service to our clients, leveraging your fluency in Danish and English to resolve customer inquiries and ensure seamless experiences.
Key Responsibilities:
- Efficiently resolve customer inquiries through various channels, ensuring minimal customer effort.
- Utilize data analysis to address complex issues promptly and effectively.
- Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
- Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.
- Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.
- Manage multiple tasks with precision and meet deadlines consistently.
- Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
Requirements:
- 6-12 months of proven customer service experience, ideally in a fast-paced environment.
- Fluent in both English and Danish with excellent verbal and written communication skills.
- Associate's degree or equivalent professional experience preferred.
- Proficient in customer care management software and Microsoft Office programs.
- Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.
Why Choose Us:
- Opportunity to grow within a global organization at the forefront of travel technology.
- Competitive compensation and comprehensive benefits package.
- Impactful work that directly contributes to enhancing customer experiences worldwide.
- Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...).
- Hybrid work.
- International, multilingual environment.
- Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities).
We are committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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