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Consumption Support Specialist

2 months ago

Prague, Czech Republic SAP Full time

Job Title: Consumption Support Specialist

Company: SAP

SAP is a leading provider of enterprise software solutions, helping organizations run better by enabling them to connect global industries, people, and platforms. Our company culture is focused on collaboration, innovation, and a shared passion to make a positive impact on the world.

We are seeking a highly motivated and customer-focused Consumption Support Specialist to join our Global Finance Success (GFS) Consumption CoE team. As a key member of our team, you will be responsible for providing post-sales support for billing and consumption-related issues and inquiries, driving problem resolution end-to-end, and ensuring customer satisfaction.

Key Responsibilities:

  • Manage ticket inbox, monitor incoming support requests, and answer support incidents within defined Service Level Agreements (SLAs)
  • Review incoming tickets and check against contractual documents, correspondence, and consumption records
  • Align with internal stakeholders and define appropriate problem resolution paths
  • Proactively interact with other SAP support functions and identify external support resources
  • Assign tickets to external resources and process support requests to final resolution
  • Collaborate with the consumption billing team to resolve complex cases
  • Drive root cause analysis to enhance and stabilize billing systems

Requirements:

  • Bachelor's degree in Business, Computer Science, Information Technology, or a related field
  • Minimum 2 years of experience in a support position or equivalent work experience
  • Strong analytical and problem-solving skills, with a customer-centric mindset
  • Good understanding of consumption models and ability to troubleshoot and resolve complex issues efficiently
  • Familiarity with support management tools and ERP/CRM software
  • Excellent English communication skills (verbal and written)
  • Team player with a positive attitude and high level of stress resilience

What We Offer:

  • Professional onboarding and exciting career progression opportunities
  • Diverse work environment with growth opportunities and learning & development possibilities
  • International business network for you to leverage
  • Flexible working hours and a range of benefits, including yearly bonuses, sick days paid, and meal vouchers

About SAP:

SAP is a cloud company with over 200 million users and 100,000 employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.

Join Our Team:

At SAP, we believe in unleashing all talent and creating a better and more equitable world. We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity. If you are a motivated and customer-focused individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.