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Deal Operations Associate

2 months ago

Prague, Hlavní město Praha, Czech Republic Splunk Full time
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.

While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work.

If you become a Splunker, we want your whole, authentic self, what we call your million data points.

So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.


Role Summary:


In this role you will work closely with a multitude of internal teams to manage the day to day requests for account and opportunity administration and data maintenance.

The ideal candidate will be a strong team player who is highly organized, intellectually curious, a fast learner, and able to move quickly while keeping focused on high work volume.


Become an integral part of a high-energy, fast-paced team with significant opportunities to make a positive impact on the business

What you'll get to do

  • Resolve issues on account data, quoting, and opportunity booking.
  • Act as a point of contact in all aspects of the Quoting-to-Booking process, including educating and training Sales on the use of systems and processes.
  • Document recurring issues logged by internal teams.
  • Work one-on-one with Sales to structure quotes and to certify company standards are followed accordingly.
  • Proactively engage with Sales Reps to precheck opportunity transactions, booking documents and quotes for open deals before Quarter/Year end.
  • Troubleshoot system errors and give clear instructions to Sales Reps to fix the errors in a timely manner.
  • Assist Sales with completing quotes including providing ad-hoc training when needed
  • Cleanse, and deduplicate accounts, researching through available data sources, manual correction, or bulk cleansing using automation tools
  • Resolve system access issues or proactively address on-going field system access needs
  • Work closely with Partner Operations, Distribution Operations, Sales Operations, Partner Development and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition (i.e. Proof of Sell Thru, billing).
  • Work cross functionally on non-compliant orders and provide direction and clarity on steps to resolve order issues, including data quality updates that need to be made.
  • Act as point of contact for Partner and Sales questions relative to quotes, order status, deal registration process adherence, etc.
  • Communicate and collaborate on process challenges with internal teams for process efficiencies.
  • Reconcile amounts on orders submitted from Sales to the reported bookings and revenues received from Finance.

Must-have Qualifications

  • Bachelor's Degree in Business or equivalent practical experience
  • 1-2 years hands-on experience utilizing Salesforce and Salesforce CPQ (Configure, Price, Quote) to support business users
  • Strong knowledge and experience in Sales Operations (preferably in a software and or SaaS (Software-As-A-Service) sales organization)
  • Ability to manage multiple, competing priorities with management support
  • Outstanding attention to detail, accuracy and timely adherence to deadlines
  • Ability to adapt to changing processes and follow them, as well as suggest changes where needed
  • Excellent written and verbal communication skills – ability to compose effective and accurate correspondence cross-functionally with various internal and external parties
  • Scheduling flexibility, as required, during critical periods such as Month/Quarter/Year End close, etc.
  • Strong analytical skills – ability to investigate common SFDC CPQ behavior and determine the root causes of system errors and fix them quickly
  • Possess critical thinking – ability to justify and validate the accuracy of all booking documents
  • Ability to work under pressure
  • Expect working with stakeholders in different time zones, flexible work hours.

Splunk is an

Equal Opportunity Employer:


At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing.

We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive.

Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws.

We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range
Czech Republic

Base Pay:
CZK 496, ,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location.

Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate.


In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.


Benefits are an important part of Splunk's Total Rewards package.

This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more Learn more about our comprehensive benefits and wellbeing offering at .