Client Experience Expert at LYNX Broker

2 months ago


Prague, Hlavní město Praha, Czech Republic LYNX B.V. Full time

About the Role:

We are seeking a Client Experience Expert to join our team at LYNX B.V. This is a unique opportunity to work with a leading FinTech company and contribute to the success of our clients.

Job Description:

  • Contact clients via phone, email, or chat to provide support and resolve issues related to their investment accounts.
  • Assist clients with trading and operational inquiries, ensuring they have a seamless experience with our services.
  • Educate clients through webinars, articles, and individual training sessions, helping them maximize their investment potential.
  • Collaborate with internal teams, including Customer Due Diligence, Transaction Monitoring, Compliance, and Marketing, to ensure alignment and effective communication.

Requirements:

To succeed in this role, you will need:

  • A competitive salary, estimated at €45,000 per year, taking into account the market average for similar positions in the Netherlands.
  • A additional 13th salary as a token of appreciation for your hard work.
  • Opportunities for professional development, including an educational budget of €2,000 per year.
  • Lunch card, international projects, free coffee, modern office, free snacks, free beverages, no dress code, fruit basket, and a supportive work environment.
  • Summer party trip to a European destination and various team-building activities.

About LYNX B.V.:

LYNX B.V. was founded in 2006 in the Netherlands by two investors. Our goal is to provide top-notch services and necessary tools for self-investing. We operate internationally, with offices in Amsterdam, Berlin, Ghent, and Prague, and serve over 65,000 clients. We are proud to create an environment where everyone thrives.



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