Service Desk Agent with French and: Czech or Spanish

4 weeks ago


Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

Join a company that pushes the boundaries of what is possible. We are renowned for technical excellence and leading innovations, and for making a difference to our clients and society.

The Service Desk Analyst - Remote Engineer (L1) provides remote technical support to clients by identifying and resolving technical incidents and problems.

Key responsibilities include:

  • Technical Capability: Supporting standard technical queries related to a single product or small set of products, managing client contacts, and providing unique solutions to problems.
  • Business Awareness: Understanding customer environment and service delivery requirements to deliver a first-class service.
  • Process: Documenting actions taken in resolving routine customer enquiries.
  • Problem Solving: Taking ownership for listening to and understanding customer problems, asking relevant questions to resolve typically known problems within required timescales.
  • Service Level: Escalating issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs.
  • Team Working: Acting as a team player and being viewed by colleagues as a helpful and effective member of the team.
  • Personal Development: Taking ownership of own development and having a development plan in place.

Languages:

  • Fluent French
  • Fluent English
  • Nice to have: Czech
  • Nice to have: Spanish

Workplace type: Hybrid Working

NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

We are a Global Top Employer with diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Join our growing global team and accelerate your career with us.



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