Service Desk Agent with French and: Dutch or German

4 weeks ago


Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time
Join a renowned company that pushes boundaries and makes a difference. We offer a diverse and inclusive workplace where you can grow, belong and thrive. Our Service Desk Analyst role is an entry level opportunity for a remote engineer to provide technical support to clients, handle enquiries, troubleshoot problems, and restore service. You will work with brilliant minds, upskill through extensive training, and be part of a global team of experts. Key responsibilities: Technical Capability - handle technical queries, manage client contacts, and provide solutions. Business Awareness - understand customer environment and service delivery requirements. Process - document actions taken in resolving customer enquiries. Problem Solving - take ownership of customer problems, ask relevant questions, and escalate when necessary. Service Level - deliver required service level and meet customer expectations. Team Working - act as a team player and be viewed as a helpful and effective member. Personal Development - take ownership of own development and have a development plan in place. Required languages: French, English, and nice to have: Dutch or German. We offer a hybrid working model with 5 days per month in the office and the rest at home. Join our global team and accelerate your career with us.

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