Event Executive

3 weeks ago

Prague, Hlavní město Praha, Czech Republic Marriott Full time

Additional Information EU Nationality or work permit for the Czech Republic needed.

Job Number

Job Category Sales & Marketing

Location W Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high-level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up selling and offering enhancements to create outstanding events.

CORE WORK ACTIVITIES

MANAGING EVENTS

  • Manages sales efforts for the hotel's outlet including local corporate and social catering.
  • Co-operate with B&F, Banqueting and Marketing department to achieve budgets.
  • Maximizes revenue by up-selling packages and creative food and beverage.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Participates in and practices daily service basics of the brand.
  • Up-sells products and services throughout the event process.
  • Forecasts event revenue (catering and audio visual) for the groups.

MANAGING EVENT LOGISTICS AND OPERATIONS

  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
  • Adheres to all standards, policies, and procedures.
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
  • Participates in customer site inspections and assists with the sales process as necessary.

EVENT OPERATIONS

  • Monitors all contractual agreements pertaining to, meeting space, beverage and food and special concessions.
  • Coordinates all agreements stipulated in the group / event contract between operational departments.
  • Responsible for maximizing food and beverage revenues from assigned groups by solicitation of affiliate business and up selling.
  • Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs. Provide feedback with solid and open communication.
  • Maintain strong client relations and follow up on deposits due and all necessary information to properly organize group needs.
  • Verify credit information submitted in Finance department at point of turnover.

ENSURING AND PROVIDING EXCEPTIONAL CUSTOMER SERVICE

  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
  • Empowers employees to provide excellent customer service.
  • Sets a positive example for guest relations.
  • Coordinates and communicates event details both verbally and in writing to the customer and property operations.
  • Makes presence always known to customer during this process.
  • Uses personal judgment and expertise to enhance the customer experience.

CANDIDATE PROFILE

  • 2 years experience in the event management or related professional area required.
  • Fluency in Czech and English

#LI-Onsite

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.


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