Market & Customer Intelligence Expert @ Britenet
1 month ago
Our expectations
- A minimum of 5 years of experience in market intelligence, competitive analysis, or a similar analytical role.
- Experience in the IT sector.
- Strong command of both written and spoken English, enabling effective communication in a professional environment and collaboration with international teams.
- Proven track record of collaborating with analyst firms, market research agencies, or industry data providers.
- Hands-on experience with customer feedback programs (e.g., NPS, CSAT).
- Advanced understanding of market analysis tools and frameworks.
- Proficiency in working with datasets and reports to extract actionable insights.
- Familiarity with CRM platforms (e.g., HubSpot, Salesforce) and analytics tools (e.g., Power BI).
- Excellent ability to interpret data to uncover trends and opportunities.
- Focusing on insights that drive growth.
- Communicating results at all levels, including strong presentation skills.
- Ability to build strong relationships between teams.
- Proactivity and an open mind.
About the project
We are seeking a Market & Customer Intelligence Senior Expert to analyze markets, competitors, and customer feedback, delivering actionable insights that strengthen Britenet's competitive edge. This role offers a unique opportunity to shape strategic initiatives and drive impactful decisions through data-driven analysis.
1. Market Intelligence.
- Investigate market size, identify market trends, and opportunities by purchasing relevant datasets and reports.
- Identify and interpret targeting opportunities by mapping market dynamics.
- Prepare recommendations and share with key stakeholders like senior management, sales, marketing and product management.
2. Competitive Analysis.
- Acquire and analyze data on competitors through market reports, relationships with analyst firms, and competitive benchmarking.
- Conduct in-depth commercial benchmarking to identify strengths, weaknesses, and opportunities relative to competitors.
- Provide actionable recommendations based on findings to support sales and marketing strategies.
- Prepare recommendations.
3. Customer Intelligence.
- Manage a scoring program (e.g. Net Promoter Score (NPS) and Customer Satisfaction (CSAT) with a supplier, ensuring regular measurement and actionable follow-ups.
- Organize and own the Customer Advisory Board, facilitating meaningful engagement to capture customer feedback and align offerings to customer needs.
- Prepare recommendations.
4. Reporting & Collaboration.
- Present findings and recommendations in clear, compelling formats to stakeholders, ensuring data is understood and actionable.
- Collaborate closely with sales, marketing, and product teams to align insights with organizational objectives.
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Lublin, Gdańsk, Kielce, Warszawa, Białystok, Czech Republic Britenet Full timeBritenet Market & Customer Intelligence Senior ExpertWe are seeking a seasoned Market & Customer Intelligence Senior Expert to drive strategic initiatives and deliver actionable insights that strengthen our competitive edge.About the RoleThis is an exceptional opportunity to analyze markets, competitors, and customer feedback, driving impactful decisions...
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