Technical Support Specialist at Britenet

3 days ago


Warszawa Lublin, Czech Republic Britenet Full time
Job Description

We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at Britenet.

About the Role

This is an excellent opportunity for someone who enjoys problem-solving, has strong analytical skills, and is passionate about delivering exceptional customer service.

Responsibilities
  • Coordinate the onboarding process for new employees, ensuring a seamless transition into the company.
  • Create and manage company accounts, add users to email groups, and issue equipment as needed.
  • Assist with technical issues, provide guidance, and troubleshoot problems related to hardware and software.
  • Support the offboarding process, de-authorize systems, and verify the return of company property.
  • Manage ticket requests, implement entitlement and order management processes, and create knowledge bases for employees.
Requirements

To be successful in this role, you will need:

  • Proficiency in MS Office, Windows, Jira, GitLab, TestLink, and Redmine.
  • A proactive attitude, strong organizational skills, and ability to prioritize tasks.
  • Excellent communication and interpersonal skills, with the ability to build relationships and work effectively in a team environment.
  • A high level of accuracy, attention to detail, and ability to think critically.
What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary and benefits package, including sport subscription, private healthcare, and free coffee.
  • A modern office environment with no dress code restrictions.
  • The opportunity to grow and develop your skills in a dynamic and supportive team.


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