Process Executive
2 months ago
- Excellent communication skills, written & verbal (English will be the common business language of the hub). Able to build and develop trusted working relationships
- High level of attention to detail & accuracy
- Team player, able to work cross functionally and within a global organization. Able to handle responsibilities when working remotely
- Planning, prioritization and organization skills, ability to work to deadlines & targets
- Willing to follow defined processes, however also open minded to suggest process improvements
- Data driven, able to create & update reports for internal & customer use and to provide data analysis & commentary. Able to utilize data to drive improvements
- Process driven, with proven process improvement knowledge & mind-set
- Commercially astute & service oriented, determined to provide best levels of service delivery to internal & external customers
- Excellent computer literacy required including good working knowledge of MS packages, CRM & ERP systems
Background:
- Qualified to good standard of education, must evidence good numeracy & literacy skills
- A Business or Customer Service qualification is desirable (B2B, NOT b2c)
- Must evidence strong data management reporting & analysis experience
- Experience of managing multiple & complex processes across a matrix organization
- Previous experience of working to SLA’s, KPIs & with complex service offers
- Must be able to evidence working to regulatory standards and within tight deadlines & targets
- Knowledge / experience of quality & continuous improvement systems, tools & techniques
- Previous experience of Financial Services or manufacturing are highly desirable
- Experience of working in a global organization is an advantage
- European language skills are a strong advantage (must be fluent in English)
The Payment Services Business Unit is reinventing the cardholder experience. Our technologies and innovative solutions enable banks, FinTechs, payment networks, retailers and transport operators to create safer, easier and greener customer journeys that seamlessly blend the digital and physical worlds. We are the trusted partner to our customers on their journey to extend essential financial services to everyone.
We are looking for a new Process Executive to take over:
- Ownership & execution of designated Customer Service administrative processes for the European region, with a high level of focus on the Sales Order Management process
- Ensuring accurate and timely delivery of key customer administrative tasks in line with contractual & internal SLA’s
- A critical aspect of this role is maintaining comprehensive and accurate communications with internal key stakeholders and driving process improvement & efficiency
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