Current jobs related to QA Team Lead - Prague - Wolt

  • Support Team Lead

    1 month ago

    Prague, Hlavní město Praha, Czech Republic Wolt Full time

    Job OverviewThe Support Team Lead is a key role within our local Support team in Czechia. As a Support Team Lead, you will be responsible for leading and developing our Support Associates to ensure they perform at their best. We are seeking a customer-obsessed individual who is passionate about people management and takes ownership beyond the obvious to...

  • Operations Team Lead, Payment

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Wolt Full time

    Job Title: Payment Operations Team LeadWolt is seeking a talented individual to join our Central Operations team as a Payment Operations Team Lead. As a key player in our cash and payments processes, you will be responsible for managing and developing a team to ensure our cash and payments processes run smoothly and efficiently in multiple European...

  • Customer Service Team Lead

    4 weeks ago

    Prague, Hlavní město Praha, Czech Republic JOBSTART s.r.o. Full time

    Customer Service Supervisor Take Your Career to the Next Level We're looking for an experienced Customer Service Supervisor to lead a dynamic team at one of our most important clients, an internationally renowned healthcare company. Why You Should Consider This Opportunity You'll receive a competitive salary and become part of a friendly, supportive...

  • Software Engineering Team Lead

    2 months ago

    Prague, Hlavní město Praha, Czech Republic OMIO Full time

    Lead a High-Performing Engineering Team at OmioAs a seasoned Engineering Manager at Omio, you will be responsible for building and leading a talented team of software developers in our Coverage tribe. Our team is the driving force behind Omio's cloud platform, which integrates with hundreds of transportation partners worldwide. Your mission will be to...

  • Software Engineering Team Lead

    1 month ago

    Prague, Hlavní město Praha, Czech Republic OMIO Full time

    Job DescriptionAt Omio, we are seeking an experienced Engineering Manager to lead our agile development team in Coverage tribe. As a key member of our engineering team, you will play a crucial role in building and leading a high-performing team that powers our cloud platform.Key ResponsibilitiesTeam Leadership: Manage a talented team of 5-8 software...

  • Operations Team Lead for Payment Processes

    4 weeks ago

    Prague, Hlavní město Praha, Czech Republic Wolt Full time

    Job Title: Operations Team Lead for Payment ProcessesWe are seeking a highly skilled and experienced Operations Team Lead to join our Central Operations team at Wolt. As a Payments & Cash Operations Team Lead, you will be responsible for managing and developing a team to ensure our cash and payments processes run smoothly and efficiently in multiple European...

  • Senior Software Development Team Lead

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Konplan Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Software Development Team Lead to join our team at Konplan. As a key member of our digitalization solutions team, you will be responsible for leading a team of software developers focused on.NET and cloud technologies.Your primary goal will be to establish, shape, and develop the Krones...

  • Order Management Team Lead

    1 month ago

    Prague, Hlavní město Praha, Czech Republic Schleich GmbH Full time

    Unlock Your Potential as a B2B Order Management Team LeadAt Schleich GmbH, we're seeking a highly skilled and experienced B2B Order Management Team Lead to join our dynamic team. As a key member of our operations team, you'll be responsible for overseeing the entire order management process, from receipt to delivery.Key Responsibilities:Order Management:...

  • Development Team Lead

    7 days ago

    Prague, Czech Republic Heureka Group a.s. Full time

    We are Heureka Group, the largest e-commerce platform operating in nine markets of Central and Eastern Europe. More than 20 million users come to us for advice every month, and we are among the top comparators and shopping advisors in all the countries where we operate.What you will do:You will build and lead a small development team of 3 engineers - helping...

  • Software Engineering Team Lead

    1 week ago

    Prague, Hlavní město Praha, Czech Republic OMIO Full time

    Job Description:You will be responsible for leading an agile development team in Coverage tribe, which powers the Omio platform. This platform integrates with hundreds of transportation partners worldwide, and your team will help build a cloud platform that abstracts away data and API complexity.Key Responsibilities:Manage a team of 5-8 software developers...

  • Order Management Team Lead

    1 month ago

    Prague, Hlavní město Praha, Czech Republic Schleich GmbH Full time

    Unlock Your Potential as a B2B Order Management Team LeadAt Schleich GmbH, we're seeking a highly skilled and experienced B2B Order Management Team Lead to join our dynamic team. As a key member of our operations team, you'll be responsible for overseeing the entire order management process, from receipt to delivery.Key Responsibilities:Ensure accurate and...

  • Order Management Team Lead

    2 months ago

    Prague, Hlavní město Praha, Czech Republic Schleich GmbH Full time

    {"h1": "Order Management Team Lead", "p": "At Schleich GmbH, we are seeking a highly skilled Order Management Team Lead to oversee B2B order processing from receipt to delivery. As a key member of our team, you will ensure accurate and timely order entry and fulfillment using SAP, while maintaining strong client relationships to ensure high customer...

  • Lead Test Automation Specialist

    3 weeks ago

    Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    Join Our Team as a Lead Test Automation EngineerWe are seeking a highly skilled and experienced Lead Test Automation Engineer to join our team at DHL Information Services. As a key member of our international agile team, you will play a crucial role in shaping the future of our testing strategy and ensuring the quality of our digital solutions.Key...

  • Order Management Team Lead

    1 month ago

    Prague, Hlavní město Praha, Czech Republic Schleich GmbH Full time

    Unlock Your Potential as a Team Lead Order Management B2BAt Schleich GmbH, we're seeking a highly skilled and experienced Team Lead Order Management B2B to join our dynamic team. As a key member of our order management team, you will be responsible for overseeing B2B order processing from receipt to delivery, ensuring accurate and timely order entry and...

  • Software Team Lead

    4 weeks ago

    Prague, Czech Republic WLG Full time

    Would you like to be part of a revolutionary company shaping the future of network and security technology?Our client, an innovative firm with Israeli origins, is a growing company in the network and security industry. With a valuation exceeding $3 billion and a robust global footprint across 75+ data centers, they pioneered the “SASE” category,...

  • Order Management Team Lead

    1 month ago

    Prague, Hlavní město Praha, Czech Republic Schleich GmbH Full time

    Unlock Your Potential as a B2B Order Management ExpertAt Schleich GmbH, we're seeking a highly skilled and experienced B2B Order Management Team Lead to join our dynamic team. As a key member of our operations team, you'll be responsible for overseeing the entire order management process, from receipt to delivery.Key Responsibilities:Order Management: Ensure...

  • Team Lead, Service Delivery Client Engineering

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    Join a company pushing the boundaries of what is possible, renowned for technical excellence and leading innovations, and a workplace that embraces diversity and inclusion. As a Team Lead, Service Client Engineering, you'll drive remote support for service delivery management activities and lead a team responsible for first call resolution, RMA process, and...

  • Customer Service Team Lead

    7 days ago

    Prague, Hlavní město Praha, Czech Republic JOBSTART s.r.o. Full time

    Customer Services Supervisor JobWe are seeking an experienced Customer Services Supervisor to lead a dynamic team within JOBSTART s.r.o.. As a key member of our team, you will be responsible for guiding a team of customer service professionals to provide exceptional service to our clients.Why this role is an opportunity to grow your career:* You will be a...

  • Operations Team Lead, Courier Onboarding

    1 month ago

    Prague, Czech Republic Wolt Full time

    Wolt is a Finnish technology company and we’re best known for our food delivery platform. We are growing rapidly and are now looking for an Operations Team Lead in Czechia.In the Operations Team, we focus on the courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction...

  • Operations Team Lead, Courier Onboarding

    1 week ago

    Prague, Czech Republic Wolt Full time

    Wolt is a Finnish technology company and we’re best known for our food delivery platform. We are growing rapidly and are now looking for an Operations Team Lead in Czechia.In the Operations Team, we focus on the courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction...

QA Team Lead

3 months ago

Prague, Czech Republic Wolt Full time

To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to provide the best support to our Customers, Merchants, and Courier Partners. We are looking for someone who takes ownership beyond the obvious and who can take that extra step to support our Support team.

In this role, through leading the Quality Assurance team you would contribute to the development of an environment in which our team has the ability to learn and grow through encouragement and empowerment. QA Lead is in charge of our team of Quality Specialists, but also overlooks our Training operations. You would be expected to lead by example and show what customer-obsession means: At Wolt, the Support Team knows that customer interactions serve a larger purpose than simply fixing problems. The QA Lead will raise the bar for the way support is provided at Wolt and ensure that we meet our quality standards and improve our customer experience for all parties.

What you will be doing:

  • Managing your team: manage the work of our Quality Specialists, set and control their KPIs, provide performance feedback and provide general people management support

  • Analyzing and optimizing: You will look for patterns in our data and translate them into actions. You will communicate these to all stakeholders, track the impact of latest changes, and suggest optimization along the way so as to improve the team’s performance in set KPIs. 

  • Strategizing and collaborating: You will develop strategies to improve customer service experience and satisfaction while creating engaged customers. Knowing the inner mechanics of our customer service systems, you will collaborate closely with the extended management Support team as well as our other teams to meet the needs of our customers and partners. You will be the expert and the go-to person when it comes to our processes and setup, and you will be expected to suggest solutions for nex challenges.

  • Leading Maestro QA program: You will be the DRI for Maestro program, driving the development of our team’s engagement, overall score, as well as its individual aspects. You will also be the POC for the global Support team in Maestro, so you will need a detailed understanding of the entire setup and practices.

  • Leading the Training program: You will have end-to-end ownership of the Training setup within our team, from controlling the trainers’ performance quality, to the training organization, content, or general practices.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today