Community Manager

2 months ago

Olomouc, Czech Republic Make Full time

Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.

As a Community Specialist you will be the backbone of the Make Community. Your primary mission will be to nurture our user community and foster a vibrant online environment that encourages engagement, support, and knowledge-sharing. In this role, you will work closely with Make users as well as collaborate with internal Make teams.

What you’ll do:

Community Management and Engagement

  • Actively respond to comments and direct messages from community members.
  • Engage with community members to foster a positive and supportive atmosphere.
  • Oversee community content and discussions to ensure a clean, respectful, and engaging environment.
  • Enforce community guidelines and policies to maintain a productive and respectful space.
  • Handle conflicts, complaints, and crises within the community, ensuring prompt and effective resolution.
  • Maintain a professional yet friendly tone in all communications.

Reporting and Documentation

  • Analyze community metrics to identify trends and insights.
  • Use data to make informed decisions and drive continuous improvement within the community.
  • Maintain comprehensive documentation of community management processes, policies, and guidelines.

Content Creation

  • Produce high-quality content in English, focusing on clarity and coherence.
  • Craft product updates, community updates, and inspirational user stories.

Cross-Functional Collaboration

  • Work with internal teams (e.g., Customer Experience, Marketing, Product & Engineering, Growth) to align community initiatives with broader company goals.

Innovation and Trends

  • Stay updated on industry trends, best practices, and emerging technologies in Community Management.
  • Implement innovative approaches based on research and trend analysis.

Requirements:

  • Bachelor’s degree in Communications, Marketing, Public Relations, or a related field.
  • 3 years of experience in community management. Alternatively, experience in communication-related roles, customer service, or other customer-facing positions will be considered.
  • Excellent written and verbal communication in English, with the ability to convey information clearly and maintain a professional yet friendly tone.
  • Strong ability to understand and address the needs and concerns of our community members.
  • Exceptional focus on maintaining the quality and accuracy of community content and interactions.
  • Ability to analyze community metrics and use insights to drive improvements.
  • Strong ability to work effectively with cross-functional teams.

Please, together with your application, send us some samples of your work (in English)

What we offer:

  • RSUs grant in a rapidly growing company raising its value every day
  • Annual bonus
  • Multinational team with 42 nationalities creating the future of automation
  • Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year
  • 3 Company Impact Days per year
  • Notebook/Macbook and 34’’ curved monitor
  • 25 days of vacation, 4 sick days, company day off on 31st December
  • 10 care days to care for your loved ones
  • ‍ ‍ ‍ Extra parental vacation (3-6 months)
  • RSUs grant for a newborn child
  • ☂️ Life insurance
  • ️ Benefit Plus Cafeteria (incl. MultiSport Card)
  • Remote working allowance
  • Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
  • Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
  • Flexible working hours + home office
  • Team buildings, parties, and company events multiple times a year

If you see a match, let us know and apply now

#careeratmake

What we stand for:

We roll together - We embrace different ideas to grow together and create powerful solutions.

Customer impact first - We empower our customers to succeed, aiming for sustainable impact.

⚽ Game on - We're explorers at heart: play is our fuel and creativity has no limits.

For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.

Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.

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