Technical Support Engineer
2 weeks ago
Are you passionate about solving technical problems and providing excellent customer service? Join our client’s team as a Technical Support Engineer
Popis pozice- Provide technical support to customers via Chat, Phone, Webforms, and ServiceNow (SNOW)
- Troubleshoot and resolve issues using SQL and Java
- Manage multiple support cases and keep customers informed
- Collaborate with global teams to ensure exceptional customer service
- Professional-level English (strong verbal and written communication skills)
- Hands-on professional experience with Java and SQL – we are seeking candidates with practical, work-based knowledge; academic experience alone is not sufficient
- Excellent communication, problem-solving, and troubleshooting abilities
- Customer-focused, adaptable to various tasks (phone, chat, handling technical cases), and comfortable managing requests over the phone
- Background in support, software development, or IT is a plus
- Additional European language skills are a plus
- Hybrid work model
- 5 weeks of vacation
- 12 sick days
- Meal vouchers, Multisport card, Cafeteria
- Annual bonus
- 1-year contract with the possibility of extension
- Čeština
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