Technical Support Engineer

2 weeks ago


Prague, Czech Republic ManpowerGroup s.r.o. Full time

Are you passionate about solving technical problems and providing excellent customer service? Join our client’s team as a Technical Support Engineer

Popis pozice
  • Provide technical support to customers via Chat, Phone, Webforms, and ServiceNow (SNOW)
  • Troubleshoot and resolve issues using SQL and Java
  • Manage multiple support cases and keep customers informed
  • Collaborate with global teams to ensure exceptional customer service
Požadavky
  • Professional-level English (strong verbal and written communication skills)
  • Hands-on professional experience with Java and SQL – we are seeking candidates with practical, work-based knowledge; academic experience alone is not sufficient
  • Excellent communication, problem-solving, and troubleshooting abilities
  • Customer-focused, adaptable to various tasks (phone, chat, handling technical cases), and comfortable managing requests over the phone
  • Background in support, software development, or IT is a plus
  • Additional European language skills are a plus
Nabízíme
  • Hybrid work model
  • 5 weeks of vacation
  • 12 sick days
  • Meal vouchers, Multisport card, Cafeteria
  • Annual bonus
  • 1-year contract with the possibility of extension
Požadované jazyky
  • Čeština


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