L2 Network Support Engineer

3 weeks ago


Prague, Czech Republic NTT America Solutions, Inc. Full time

Job Requirements

For our NOC we are looking for a skilled certified network engineer on L2 level with knowledge of Cisco technologies and CCNA certification.

The primary responsibility of our Global Network Support Engineers is to ensure that our client IT infrastructure and systems remain operational. Proactively identifying, investigating and resolving technical incidents, requests and problems and restore services.

Key Responsibilities:

· Provides second level support to all incidents, requests and identifying the root cause of incidents and problems

· In-depth troubleshooting of and resolving of incidents

· Implements service requests and changes

· Identifies problems and errors before they impact a client’s service

· Plans and executes approved maintenance activities

· Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles

· Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort

· May also contribute to / support on project work as and when required

Work Experience

· Ability to communicate and work across different cultures and social groups

· Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

· CCNA Certification

· CCNP Certification/full knowledge

· Moderate years of relevant managed services experience

· Moderate level knowledge in ticketing tools

· Good level of English is a must.

· Good level of German is advantageous.

· Willingness to work on calls (rotational)

· Experience with Bluecoat Proxy Servers, F5 Loadbalances, Fortinet, and Huawei is desirable but not essential.

What we can offer to you:

· variable yearly bonus

· 5 weeks of vacation

· 3 sick days per year

· Notebook and mobile phone

· Lunch allowance

· Contribution to the pension insurance

· Cafeteria benefit system 400 CZK monthly

· Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year

· Over standard healthcare

· Contribution to Multisport card

· Refreshment (fruit, coffee, tea), monthly company breakfasts



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