Customer Care Specialist

4 months ago

Olomouc, Czech Republic Make Full time

Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.

We are looking to hire a Automation Support Specialist to help our users with automation and with a connection of applications. You’ll be joining the global Support team to show our users how to improve and automate their workflows by connecting apps by using our product. If you are looking for exciting projects run by hands-on tech leads in one of the fastest-growing companies in Europe, keep reading

Working hours:All CCare members are expected to work flexibly between 7 am and 7 pm with one weekend every 3 weeks. Our CCare members never work more than 5 days a week and our current setup implies a working fund of 36 hours instead of 40 (per week).

What you’ll do:

  • Participating in integration solutions
  • Taking an ownership of incoming requests from end users
  • Responding to questions related to automation from customers around the world
  • Helping our customers with different issues in their automation processes in our product
  • Working with Make product
  • Collaborating with Product and Engineering teams on existing and new features
  • Setting up priorities and working with the ticketing system
  • Learning new product features
  • Reporting bugs to the Engineering team
  • Team-playing with the other team members and trying to solve hard issues in creating integrations between applications
  • Knowing the relevant processes and being aware of automation processes
  • Learning new automation processes on a daily basis
  • Grow and help others grow professionally

What we are looking for:

  • Proficiency in English - verbal & written
  • Excellent client-facing skills
  • Experience with any ticketing/customer support systems is a big plus
  • Understanding of no-code, low code automation tools
  • Understanding of API is a big plus
  • Excitement and interest to play around with different applications
  • Interest in automation and learning new technologies
  • Passion for result and solution-orientation
  • Ability to express yourself in a professional way
  • Feedback-driven behavior & thrill to try new things
  • Understanding of complex topics and willingness to provide solutions to meet the customers’ expectations
  • Ability to set up priorities
  • Technical or hands-on experience with a no-code automation tool is more than welcome

What we offer:

  • RSUs grant in a rapidly growing company raising its value every day
  • Annual bonus
  • 50% allowance for working during weekends, 100% allowance for working during public holidays
  • Multinational team with 42 nationalities creating the future of automation
  • Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year
  • 3 Company Impact Days per year
  • Notebook/Macbook and 34’’ curved monitor
  • 25 days of vacation, 4 sick days, 1,5 extra day off per month
  • 10 care days to care for your loved ones
  • ‍ ‍ ‍ Extra parental vacation (3-6 months)
  • RSUs grant for a newborn child
  • ☂️ Life insurance
  • ️ Benefit Plus Cafeteria (incl. MultiSport Card)
  • Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
  • Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
  • Team buildings, parties, and company events multiple times a year

If you see a match, let us know and apply now

#careeratmake

What we stand for:

We roll together - We embrace different ideas to grow together and create powerful solutions.

Customer impact first - We empower our customers to succeed, aiming for sustainable impact.

⚽ Game on - We're explorers at heart: play is our fuel and creativity has no limits.

For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.

Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.

Accessibility and Candidate Notices

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